ARTICLE
Surrogate Humanity: Posthuman Networks and
the (Racialized) Obsolescence of Labor
Neda Atanasoski
University of California, Santa Cruz
natanaso@ucsc.edu
Kalindi Vora
University of California, San Diego
kavora@ucsd.edu
In his 2014 book, The Zero
Marginal Cost Society,
Jeremy Rifkin writes, "If I had told you 25 years ago that, in a
quarter century’s time, one-third of the human race would be
communicating with one another in huge global networks of hundreds of
millions of people … and that the cost of doing so would be
nearly
free, you would have shaken your head in disbelief" (p. 69). Rifkin, a
social theorist and founder of the Foundation on Economic Trends, takes
the notion that free information and communication are harbingers of a
large-scale revolution in which we move towards a "near zero marginal
cost" society—one in which "nearly free goods and services"
emerge
through the optimization of productivity (that is, with the development
of technologies such as 3D printing when the "cost of producing an
additional good or service is nearly zero") (p. 70). Rifkin's
book raises questions about how the Internet of Things (IoT) can lead
to the end of capitalism as we know it (p. 70). The IoT might
portend the first "smart infrastructure revolution," but this is a
revolution that is haunted by the specter of what Rifkin calls "the
last worker standing": "Big Data, advanced analytics, algorithms,
Artificial Intelligence (AI), and robotics are replacing human labor
across the manufacturing industries, service industries, and
knowledge-and-entertainment sectors, leading to the very real prospect
of liberating hundreds of millions of people from work in the market
economy" (p. 121). While some might regard this vision of
technological replacements for humans that substitute "intelligent
technology" for mass wage labor as a future dystopia, Rifkin sees such
technologies as enabling the uncoupling of human productivity from
employment, thus freeing humans for the "evolving social economy"
embedded in a "Collaborative Commons" organized by social networks and
open-source programming. Rifkin argues, in short, that the
infrastructure revolution, marking a break from the first (18th
century) and second (early 20th century) industrial revolutions,
emancipates human creativity from the drudgery of waged work (p. 132).
Rifkin's techno-utopic perspective is both profoundly humanist, in the
sense that its goal is to delink human freedom from labor; and also
profoundly post-humanist, in the sense that the human must be displaced
from the scene of labor by technology in order to posit a moment of
emancipation. Rifkin's postulations can be read as participating
in contemporary discourses of what we call surrogate humanity. The surrogate human is
one way to conceptualize the function of the technologized posthuman
stand-in, a rich and experimental subject/object encompassing the
techno-fantasies of revolutionary change through which we can highlight
how the seemingly novel frontiers between human and machine elaborate
much older discourses of humanization and dehumanization, and of human
difference and its transcendence. By surrogate humanity, we mean
to include not only specific technologies such as 3D printers and
robots operating in factories that literally replace older spheres of
human action and labor, but also the processes through which
racialized, gendered, and sexualized spheres of life and labor are
seemingly elided by technological surrogates, even as these spheres are
replicated in emergent modes of work, violence, and economies of
desire. To read surrogate humanity in this way requires an
analytic that attends to techniques through which difference (whether
human–non-human or between inter-human qualities) is produced,
while
understanding categories of difference as historically specific.
Cultural and political fantasies that hinge upon the idea that humans
can be freed from labor through technology are part of an ethos and an
economy that valorizes the expansion of human capacities for
creativity, in which creativity is defined as those limited forms that
register as having market value. Such a formulation of creativity
as capital, made possible by technological surrogates who take over
non-innovative work, relies on an implicit assumption that humans will
somehow be freed from their historical differentiation in value as
racialized and gendered populations in the global economy.
Nonetheless, new technologies have historically designated what kinds
of labor are considered replaceable and reproducible versus what kinds
of creative capacities remain vested with privileged populations and
spaces of existence.1 Humanity stands in a
differential if
connected relationship to artificial intelligence and networked
objects, a relationship that continues to be racialized. Moreover,
prophesies and predictions about the scope of this "third"
industrial revolution, brought about through the IoT, is prefigured by
a profound political and ethical break with prior global-political
imaginaries of revolution, articulated most recently in early and
mid-20th century decolonial and socialist aspirations for a
redefinition of the human.
Emphasizing this historical specificity, we might consider the notion
of revolution in smart infrastructures, or networks of people and
things, as a postsocialist
notion of revolution. Labor and technology have been the
privileged sites through which to understand a socialist revolutionary
imaginary. Yet the 21st-century association of revolutionary
change with the novelty of technological objects and platforms and
their social effects dislodges the term "revolution" from its prior
association with political and social transformation, altering the
possible fields for political action. This article argues that
the restructuring of imaginaries of free and unfree labor, visible and
invisible workers, and the racialized conditions of labor cached in the
distribution of differential working conditions in the 21st century can
therefore be contextualized as part of a postsocialist and
post-revolutionary (in the Marxist sense) relationship to the political.2
More than a simple periodizing of the notion of revolution in a
postsocialist world, this article tracks how historical forms of
domination and power, encompassing but not limited to social categories
and hierarchies of difference, get built into seemingly non-human
objects and the infrastructures that link them, thus sanitizing digital
media technologies as human-free. Rather than questioning the
epistemological and ontological underpinnings of the human, fantasies
about the revolutionary nature of new media and technology developments
as posthuman carry forward
and re-universalize the historical specificity of the category "human"
whose bounds they claim to surpass. The post-Enlightenment
subject, already socially and politically empowered, leaves a
remarkable remainder in allegedly non-human technologies.
At the same time, we argue, it is insufficient to merely point out the
way in which human racialized and gendered labor underwrites
techno-utopic fantasies (lifting the Wizard
of Oz
curtain hiding the truth behind "smart technologies"). Certainly,
task and service workers necessary to sites and platforms of the
sharing economy continue to perform historically undervalued racialized
and gendered work. In response to emergent phenomena such as, for
instance, the racialization of labor in online gaming, there is already
a large and varied body of scholarship on race and technology
(Nakamura, 2009). Theorists including Lisa Nakamura and Wendy
Chun have demonstrated that race continues to matter despite claims
that the Internet is a site of self-making in which race ceases to be
bound to embodied characteristics. In fact, Chun (2009) proposes
the concept of "race as technology." She charts how digital media
and networks take up structures of control as a model of power,
building them into the infrastructure of the Internet (Chun,
2006). Thus, rather than extending a logic of representation and
recognition to the sphere of digital culture, we build upon work such
as Chun's and Nakamura's that insists on developing new optics for
thinking about race and gender as overlapping with, but also exceeding,
representation.3
Critical race studies and feminist science studies, each of which has
differently engaged posthumanism to extend an analysis of the vitality
and agency of objects and matter in a way that problematizes the
centrality of modern man in the field of the political, can thus
productively be put into dialogue as a starting point for theorizing
technology beginning with difference. As Lucy Suchman (n.d.)
writes: "Modernist epistemologies treat agency as something both
independent of, and contained within, singular entities, whether humans
or artifacts. In this respect, the language of intelligent
artifacts remains consistent with a tradition that treats separation
and autonomy, rather than relatedness, as the mark of intelligence and
agency" (pp. 7-8). Keeping in mind Richard Doyle's point
that "vitality and autonomy of computational artifacts emerge through
the camouflaging of the networks that support them" (Suchman, n.d , p.
8), in this article we also address race and technology as imbricated
epistemological and ethical terrains that produce political and
temporal narratives of humanization—narratives that draw and
redraw the
bounds of the human.
Emphasizing this imbrication, we address not just how technologies
produce race, but also how race, as modernity's central epistemological
project, produces technology and ideas about what constitutes a
technological revolution that can reconstitute the human. This is
a necessary theoretical step for extending a politics from
interventions based on feminist and critical race theory into the field
of the posthuman. On the one hand, then, this article develops a
critique of the techno-utopic imaginary of a revolutionary
inter-networking of humans and things, which frees the human from
labor, as both racial and racializing. On the other hand, it
addresses the potential for thinking technology theoretically and
politically as a starting point for decentering modern "Man." The
first part of this analysis therefore puts critical race studies and
anticolonial and decolonial approaches to work re-describing "Man" in
conversation with feminist science studies. This essay is also a
speculation about how the posthuman takes on a different meaning if it
is conceptually traced back to the epistemological and material shifts,
as well as to the legacies tied to prior post-Enlightenment
revolutionary aspirations, such as that of Franz Fanon, who
sought to reconceptualize who or what can count as human. We then
position these distinct yet critical approaches to posthumanism against
the popular hypotheses and fantasies that the emergence of the Internet
of Things will lead to the obsolescence of human labor. The
latter posits that the infrastructure revolution and intelligent
artifacts (surrogate humans) mark a paradigm shift away from
capitalism, but it does so by reaffirming existing paradigms of
racialized and gendered value through the figure of a surrogate human
who performs degraded work that is always already meant to be
invisible. Through an analysis of several contemporary platforms
that exemplify these emergent infrastructures (including Alfred and
Amazon's Mechanical Turk), we conclude by highlighting the erasures and
disappearances undergirding techno-utopic fantasies of a post-labor
society. At the same time, we grapple with what it means to think
the subject of labor, and the human as subject, outside of the
biological-economic imperatives of prior imaginaries.
"The
replacing of a certain ‘species' of men by another
‘species' of men": Decolonial and anti-racist imaginaries of
post-Man
To date, popular and scholarly writings about the
21st-century technological revolution have largely associated
revolutionary change with the novelty of technological objects, thus
evacuating the term "revolution" from its prior investments in
political and social transformation. Asserting that the
techno-revolution is in fact socio-political as much as it is about the
innovation of techno-objects and platforms, our study foregrounds the
inheritance of previous revolutionary demands and considers how
revolutionary aspirations are always tied to a re-imagination of who or
what is human. As is well known, 18th- and 19th-century European
colonialism, a structure that instituted a global sliding scale of
humanity through scientific notions about racial differences and
hierarchies, undergirded systematic enslavement and subjugation of
non-white peoples to advance European capitalism and the industrial
revolution. Developed alongside and through the demands of
colonialism, the term "human" designated a distinction among human
beings, not just between humans and animals, such that humanity was
something to be achieved (Scott, 2004, p. 91). Revolutionary
aspirations for decolonization thus carried forward the ambition to
achieve a full humanity.
At the same time that colonialism was without a doubt a project of
dehumanization, as scholars such as David Scott (2004) and Samera
Esmeir (2012) have recently demonstrated, discourses of civilization,
European technological innovation, and notions of progress also aimed
to "humanize" racialized others. A similar tension between
humanization and dehumanization can be located in contemporary
fantasies tied to the techno-revolution. On the one hand, there
is a fear that as technologies become more proximate to humans,
inserting themselves into spheres of human activity, the essence of
humanity is lost. On the other hand, the fantasy is that as
machines take on the sort of work that degrades humans, humans can be
freer than ever to pursue their maximum potential. As we
postulate, this tension arises because even though the technological
revolution claims to be revolutionary precisely because it surpasses
human limitations, the figuration of "humanity" following the post- of
the post-human brings forward a historically universalizing category
that writes over an ongoing differential achievement of the status of
"the human."
To provincialize the human in such versions of (post)humanism, we pick
up a set of conversations about technology and the obsolescence of the
human, debates that begin with "the human" and its non-human other, and
restage them within historical conversations in postcolonial and
critical race studies and feminist theory. Frantz Fanon
emphasized the category of the human as a racial epistemological and
ontological project that can be remade through revolution in Wretched of the Earth,
his seminal work on the potentiality of decolonial movements.
Decolonization, Fanon (2005) wrote, is "quite simply the replacing of a
certain ‘species' of men by another ‘species' of men" (p.
35). The
revolutionary aspirations tied to decolonization, therefore, are
fundamentally about aspirations tied to reimagining who or what is
human, and how they come to be so. At stake in the Fanonian
concept of revolution is the reimagining of the human-thing relation as
a precondition for freedom. Yet, unlike techno-utopic discourses,
which assert that the networking of things frees humans to explore
their capacities for creativity to their fullest, in Fanonian terms,
the colonized "thing" can only become "man" when it frees itself from
the shackles of the racial-epidermal and economic schemas of colonial
rule (Fanon, 2005, p. 40).
In this sense, for Fanon, the redefinition of man that comes about
through decolonization can lead to a crisis in capitalism. As he
asserts, in the colonial context wealth is attached to race and not
just class (Fanon, 2005, p. 40). Put otherwise, the
accumulation of wealth is predetermined by a global racial schema tied
to the dehumanization and dispossession of the colonized "native." The
project of humanization is thus fundamentally both about a
redistribution of wealth gained through imperial exploitation and about
an explosion of the imperial racial paradigm.
Importantly, and in contrast to contemporary techno-utopic hopes for
the end of capitalism, for Fanon, shifts in the capitalist paradigm
stem from, rather than bring about, the epistemological and ontological
transfiguration of the category of the human. His writing is
foundational to what Alexander Weheliye (2014) has formulated as "the
greatest contribution to critical thinking of black studies—and
critical ethnic studies more generally …[This is] the
transformation of
the human into a heuristic model and not an ontological fait accompli"
(p. 8). Weheliye argues that, given developments in biotechnology
and informational media, it is crucial to bring this critical thought
to bear upon contemporary reflections on the human. As he writes,
"[Questions of humanity], which in critical discourses in the
humanities and social sciences have relied heavily on concepts of the
cyborg and the posthuman, largely do not take into account race as a
constitutive category in thinking about the parameters of humanity"
(Weheliye, 2014, p. 8).
Sylvia Wynter is arguably one of the most important thinkers to do
so. While Wynter's thinking has been categorized as "counterhumanist,"
more than simply being in opposition to existing
definitions of the human (or, in the terms of modern knowledge, of what
Wynter has termed "Man"), Wynter's work is about the unthinking
of contemporary epistemologies and ontologies, about their disruption,
and about the unmaking of the world in its current descriptive-material
guise.4 This makes her theorizing crucial
to contemporary
debates surrounding the techno-revolution and capitalism, as well as to
those interested in wresting a new figure of the human (or, less
ambitiously, a new human potentiality) from the epistemological break
that follows from this revolution.
Wynter (2003) contends with what it might mean to disturb foundational
colonial differences upon which global modernity was instituted. While
from the Renaissance through the 18th century the physical
sciences defined Man (what Wynter calls Man1), from the 19th century
through the present day it has been the biological sciences that have
dominated the representation of Man (Man2). In this
post-Enlightenment "cosmology," race became the ground upon which
answers to the question of what and who we are were instituted. Thus,
as Darwinian notions of natural selection and race continue to
author modern narratives of societal development and evolution, ongoing
"archipelagos of otherness," including the jobless, poor, and
"underdeveloped," are still undergirded by the colonial color line even
if it is articulated in economic rather than explicitly racial terms
(Wynter, 2003, p. 321). This is because, for Wynter, an "economic
script … governs our global well-being/ill-being – a
script, … whose
macro-origin story calcifies the hero figure of homo oeconomicus who
practices, indeed normalizes, accumulation in the name of (economic)
freedom. Capital is thus projected as the indispensable,
empirical, and metaphysical source of all human life" (Wynter and
McKittrick, 2015, p. 10), engendering what Gayatri Spivak (1988) names
the "subject predicated by labor" (p. 252).
The post-Enlightenment effects of economic domination, which Wynter and
McKittrick (2015) explain include "both the socially stratified
divisions of labor internal to each bourgeois nation state, as well as
the transnational macro-divisions of labor that are performatively
enacted" by categories of development and underdevelopment in a global
mapping of First and Third worlds, have only been exacerbated since the
end of the Cold War (Wynter and McKittrick, 2015, p.
42).5 The present thus entails "logically
induced technologically automated labor process cum large-scale joblessness
by means of large-scale mechanized agriculture cum peasant farmer
landlessness and attendant hunger/poverty/anxiety cum increasing drug
addiction" (Wynter and McKittrick, 2015, p. 42).
Wynter's emphasis that capitalism is just one aspect of a larger
colonial matrix of power, and that the exploitation of labor is
entangled with, if not symmetrical to, the massive appropriation of
land, points to some of the limits of current techno-utopic aspirations
that technology emancipates humans from labor. In scenarios
posited by speculative writing on IoT, for instance, posthumanism
liberates humanity by ending labor exploitation but mentions nothing of
imperial-racial legacies. In contrast, decolonial and critical
race scholars such as Wynter first ask who or what falls into and out
of the category of human, signaling that the human as a shifting and
disciplining category continues to be profoundly racialized, and only
then poses the question of what sorts of re-descriptions of the human
are necessary to conceive of what comes "after Man."
Wynter's call for imagining the human after-Man as an ontological
problem, like Weheliye's argument that posthumanism has failed to
address the role of race in the way the parameters of the human are
laid down, points to the co-existence of the world of the humanist
subject (Man) and those other worlds forcibly written upon by colonial
practices that continue outside/alongside it. These worlds,
according to Dipesh Chakrabarty (2000), circulate together with but are
not commensurate with the post-Enlightenment subject and its history,
now the history of capitalism. This impasse has been part of the
project of decolonial and postcolonial politics, and has been taken up
in affiliated scholarship, most notably in South Asian and Latin
American subaltern studies. This scholarship convincingly argues
that posthumanism is therefore another false universal brought about by
the post-Enlightenment subject.
Feminist theorists of science and technology studies have similarly
critiqued Western humanism, and specifically its ideals of freedom and
equality, as in fact delimiting the human. In a statement that
echoes the work of many critical race studies scholars, Rosi Bradotti
(2013) argues that this delimiting humanism reduces the "sexualized,
racialized and naturalized "others" to disposable bodies" (p. 13).
Emphasizing the influence of colonial legacies and the violence of the
Holocaust on the anti-humanism of poststructuralist, postcolonial, and
feminist thinkers who have rejected the disciplining function of the
category of the human, Braidotti argues that it is this scholarship
that should provide scaffolding for anti-racist, feminist, and
politicized theories of the posthuman that offer "alternative ways for
conceptualising the human subject" (p. 37). As a way to postulate
an answer to what comes "after Man," one approach to posthumanism
within feminist science studies has troubled assumptions of the
inanimacy of matter and a corresponding lack of agency by inanimate
bodies. Karen Barad (2012), for instance, has theorized the
vitality of matter and of life outside the frame of
anthropocentrism. She develops a theory of agential realism to
argue that "matter is not mere stuff, an inanimate given-ness. Rather,
matter is substance in its iterative intra-active becoming—not
a thing, but a doing, a congealing of agency. It is
morpho-logically active, responsive, generative, and articulate"
(Barad, 2012, p. 80).
Theorists such as Braidotti and Barad offer strategies from within
feminist science studies for understanding the limitations of models of
technological revolution that effectively recapitulate already existing
paradigms of historical change and the subjects and socialities that
will result from that change. Rather than looking toward a future
overthrow of current human relations through technological development,
these authors rethink the long history of how we understand human life
and its relationship to technology through examining matter as the way
to unthink, or denaturalize, the human–object division. This
allows each to hold on to the importance of corporeality while working
against the assumption of a given subject. When objects are
viewed intra-actively (Barad, 2012) or as having monistic embodied
vitality (Braidotti, 2013, p. 56), the centrality of human
consciousness can be suspended. These projects self-consciously
decenter the particular historical mode of being human that ascended
from among others to become "Man." Provincializing that human subject
helps destabilize the "World" that has been written over other worlds
that decolonial thinkers such as Weheliye and Wynter invoke to reveal
the limits of posthumanism.
The specter of obsolescence
and the internet of things
In contrast to feminist and decolonial calls for a
redescription of the human after man, expressions of excitement in the
US and northwestern Europe about the Internet of Things (IoT) produces
a version of the posthuman that in fact replicates capitalist and
imperial racial and gendered paradigms of value and
valuelessness. The IoT is a social-technological infrastructure
that is designed to largely bypass the need for human oversight and
intervention, and yet manage the mundane and reproductive work of daily
life. This seemingly neutral and mechanical technological
infrastructure that organizes the temporal experience of work and the
form of subjectivity through which one must engage that infrastructure
effectively materializes assumptions of what constitutes a human, even
as it excludes those who are not the intended subject of the posthuman.6 Thus race, gender, sexuality and class
matter in the constitution of
the realm of the technological even as the technological realm promises
that the next step in human teleology is the overcoming of the human
itself.
Jeremy Rifkin's Zero Marginal Cost
Society
(2014), the book with which we opened this article, exemplifies the
sense of infinite possibility attached to technological objects and
smart infrastructures in a moment when it seems impossible to attach
such a sense of revolutionary possibility to a political project. Of
course, this is not to say that the sense of possibility engendered
by technological objects is not political (or that such objects do not
have a politics). Rather, it is that present-day techno-utopic
discourses, to which Rifkin's work belongs, propose a re-enchantment of
a world that depends upon inter-networked techno-objects. This is
what David Rose, a product designer, entrepreneur, and visiting scholar
at MIT's Media Lab, has called "enchanted objects"—smart objects
that
can intuit human needs, such as an umbrella that lights up when rain is
predicted, or a cap for prescription medication bottles that sounds an
alarm and sends text messages and emails when one forgets to take one's
pills (Rose, 2014). Rose elicits the fantasy of enchanted objects
through a Euro-American fictional genealogy including Harry Potter and Lord of the Rings
that features extraordinary objects like swords that anticipate the
enemy. The desire for ordinary objects to be extraordinary can be
productively linked to an even longer genealogy that includes
European-derived fairy tales and Disney's animated films like The Sorcerer's Apprentice and Cinderella,
in which ensorcelled wash pails and dust brooms free the apprentice and
the orphan from their toils. These fantasies are about
emancipation from manual, repetitive, and unimaginative labor by making
"the worker" invisible as pails and brooms (or IRobot's modern day
Rumba vacuum cleaner)
move on their own. They thus extend the history of the autonomous
subject whose freedom is in actuality only possible because of the
invisible support labor of servants, slaves, wives and, later,
industrial service workers who perform this racialized and gendered
labor.7 Rose's enchanted objects, which are
a part of the
IoT infrastructure, are about improving the everyday quality of life
through smart technology and its interconnectedness with everyday
spaces (the home, places of work, etc.). But the very concept of
a world that is re-enchanted following the disenchantment brought about
by rationalization and secular modernity speaks to the longing for
overcoming an entrenched way of being that hinges upon a total
reimagining of human-object interactions and interfaces.
Such a re-enchantment that seeks to overcome the sense of
disappointment in the limitations of bio-economic man embedded in a
rational-secular-scientific society also speaks to a seemingly global
disenchantment with political projects, such as socialism, that while
positing an alternative to capitalist development are also of this
disenchanted modernity. In this revolutionary imaginary, human
consciousness thus shifts vis-à-vis the magic of objects rather
than as
a result of political transformations. What Rose terms
enchantment, thinkers in the field of object-oriented ontology (OOO)
theorize in relation to things, which, they argue, in contrast to the
anthropocentric view, are not simply the constructs of human
cognition. According to Ian Bogost (2009):
[OOO] puts
things at the center of … study. Its proponents contend
that
nothing has special status, but that everything exists
equally–plumbers, cotton, bonobos, DVD players, and sandstone,
for
example. In contemporary thought, things are usually taken either
as the aggregation of ever smaller bits (scientific naturalism) or as
constructions of human behavior and society (social relativism).
OOO steers a path between the two, drawing attention to things at all
scales (from atoms to alpacas, bits to blinis), and pondering their
nature and relations with one another as much with ourselves.
(para. 9, emphasis in original)
This understanding of things and their interaction (without
accounting for what Barad [2012] has called intra-action) flattens the
field inhabited by things and fails to consider the asymmetries between
the categories of objects, animate and inanimate, that are
engaged.
An exception is Jane Bennett's (2010) formulation of vibrant
matter. Like the work of other OOO philosophers, Bennett
critiques constructivism as obscuring what she calls "thing power," and
therefore moves away from epistemology as a critical site. Opposing
"the parsing of the world into dull matter (it, things) and vibrant
life (us, beings)," which she describes with Jacques Ranciere's phrase
as a "partition of the sensible," she argues for a form of distributive
agency that recognizes material itself as acting as quasi-agents and
forces "with trajectories, propensities, and tendencies of their own"
(p. viii), thereby suspending "the subject" as a fetish (p. 19). She
argues that recognizing "thing power," the potency of matter to
self-organize, to exert force upon other matter, and to continue to
exist, "sets up a kind of safety net for those humans who are now, in a
world where Kantian morality is the standard, routinely made to suffer
because they do not conform to a particular (Euro-American, bourgeois,
theocentric, or other) model of personhood" (p. 13). Bennet's
goal of "raising the status of the materiality of which we are
composed" (p. 12) by recognizing all bodies as "sharing distributive
agency where bodies, human and non-human, affect one another in
Deluezian assemblage" (p. 23), could usefully articulate with
decolonial projects that unthink the human of posthumanist theory and
expand it to include states of non-subject being.
Techno-utopics surrounding big data, smart objects, and internetworking
of humans and machines, however, do not dwell in the vitality of
matter, but rather propose the thing as a surrogate human. In
this way, they replicate the violent neoliberal impetus to enfold
difference into sameness—into a shared space and time. Like OOO,
techno-utopic fantasies conceive of a re-enchanted world made magic
through a technology that works to bypass human thought and labor, as
well as the historical, economic, and imperial legacies that create
categories of objects and people as needed, desired, valuable or
disposable. This is an enchantment that expunges the racial and
gendered status of "object" within global infrastructures. Enchanting
the object thus removes the possibility of recognizing the
racialized and gendered scaffolding of advanced capitalism and of an
attendant anti-racist politics. Therefore, even as thinkers like
Rose and Rifkin attempt to outline how the smart infrastructure will
disrupt existing capitalist relations of production, their jump into
the unimaginable (beyond homo-economicus) remains anchored in
post-Enlightenment human/non-human epistemology, primarily because of
the global-racial mapping out of which emerges the "smart
infrastructure" of the human-thing network.
The replaceability of human labor with the surrogate human as enchanted
object is contextualized by capitalist development in the global north,
in which the specter of unemployment is only attached to those
populations not already marked for elimination or surplus. The
condition of surplus being, or of the production of the obsolete, is
always racialized (Hong, 2011). This is true even if, and precisely
because,
techno-revolutionary fantasies of the 21st century congeal around a
dehistoricized imaginary of emancipation and free labor. In his
1930 essay "Economic Possibilities for our Grandchildren," for
instance, the economist John Maynard Keynes coined the term
"technological unemployment" to describe the process by which machines
replace the need for human labor in industrialized societies. Sue
Halpern (2015) explains: "At the time, Keynes considered technical
unemployment a transitory condition, 'a temporary phase of
maladjustment' brought on by 'our discovery of means of economizing the
use of labour outrunning the pace at which we can find new uses for
labour'" (para. 3). Yet the ways in which the socio-economic
scaffolding of empire enabled imaginaries of surplus or obsolete
humanity to begin with is crucial for understanding the dystopic fears
surrounding the surplusing of modern man himself.8
We
might think of this as the longer historical context for Stephen
Hawking's publically expressed fear that AI will be the end of the
human species (Cellan-Jones, 2014).
Halpern (2014) writes of this as the "creepiness" inherent in an IoT:
"as human behavior is tracked and merchandized on a massive scale, the
Internet of Things creates the perfect conditions to bolster and expand
the surveillance state. In the world of the Internet of Things,
your car, your heating system, your refrigerator, your fitness apps,
your credit card, your television set, your window shades, your scale,
your medications, your camera, your heart rate monitor, your electric
toothbrush, and your washing machine—to say nothing of your
phone—generate a continuous stream of data that resides largely
out of
reach of the individual but not of those willing to pay for it or in
other ways commandeer it" (para. 22). "Creepiness" can here be
most explicitly understood as marking the unprecedented centralization
of information available for state and corporate surveillance. At
the same time, and perhaps only implicit in this passage, the eeriness
surrounding data-ization and mechanization of modern man indicates the
potential obsolescence of the human as we know it because the human
mind need not itself think/act upon bodily and everyday needs (this is
the end of the Cartesian thinking/being paradigm). Instead,
machines—surrogate humans or "enchanted objects"—do the
thinking (as
that which signifies humanity becomes infinitely reproducible and
consumable).
In contrast, in techno-utopic perspectives such as Rifkin's in Zero Marginal Cost Society,
the inter-networking of humans and things—physically and
affectively—renders only human labor obsolete, rather than the
human
itself. Rifkin, as the Office of Jeremy Rifkin notes, is a U.S.
economic and social theorist who has written over twenty books since
the 1970s on the environment, energy, the economy, and technology, and
who has advised numerous world leaders in Europe and is "the principle
architect of the European Union's Third Industrial Revolution long-term
economic sustainability plan to address the triple challenge of the
global economic crisis, energy security, and climate change" (n.d.,
para. 4). It is from this stance that he builds on his
prior interests in political-economic alternatives to posit that
technological innovation can bring about a zero marginal cost society
and an end to capitalism. Although this argument is ostensibly about
technology as the condition of possibility for freedom, Rifkin glosses
over the question of how economic, social, and human obsolescence has
been figured through a racial-imperial episteme.
This elision is most evident in the way in which he distinguishes two
categories or species of "man" produced within the IoT: there are the
makers, and there are those who are replaceable by self-replicating
machines, such as 3D printers. With regard to the former, Rifkin
contends that the Makers Movement is nothing less than the early
embodiment of the new human consciousness. He cites the creation
of Fab Lab in 2005 at MIT, an outreach project that uses open-source
software to allow anyone to create their own 3D printed objects, thus
creating prosumers (producers and consumers) (Rifkin, 2014, p. 89).9
The now 70 Fab Labs, though primarily in the industrialized urban
North, have also made their way to the global South, where they enable
simple tools and objects to be created in order to advance economic
welfare (p. 94). Purportedly emanating from "world class universities
and global companies," Rifkin calls this multi-sited space the
"people's lab" as it has made its way to non-elite neighborhoods. In
this frame, 3D printing is understood to be revolutionary because of
its potential to democratize the means of production. Equally as
important, Rifkin highlights that the cost of making thousands of
products is no more than the cost of making just one. A dream
machine, the 3D printer can even make its own parts, rendering it a
"self-replicating" machine that costs next to nothing to repair and run
(p. 93).
Yet Rifkin envisions more than just a trickle down benefit of
creativity from the urban global North to the global South that can
then use these innovations for economic uplift. He also
understands technological self-replication and cheapness to lead to a
reversal of outsourcing that has been the hallmark of imperial and
neoliberal economic practice, which relies on surplus populations that
it has itself made surplus. Rifkin (2014) writes, "manufacturers
that have long relied on cheap labor in their Chinese production
facilities are bringing production back home with advanced robotics
that is cheaper and more efficient than their Chinese workforces. At
Philips's new electronic factory in the Netherlands, the 128 robot
arms work at such a quick pace that they have to be put behind glass
cases so that the handful of supervisors aren't injured. Philips's
roboticized Dutch electronics factory produces the equivalent
output of its Chinese production facility with one-tenth of the number
of workers" (p. 124). That one species of human (the exploitable labor
force in former second and third worlds) is being replaced in its
function by technological innovation—by things (surrogate humans)
in
the IoT—replicates a sliding scale of humanity established
through the
development of capitalism in the colonies. In this sense, the use of
robots as replacements for degraded workers confirms an already
existing bias about what kind of work is dangerous, dull, or dirty, and
what kind of workers can be replaced easily by machines that are more
accurate and economical (Rothstein, 2015, p. xi). Terry Gou, CEO of
Foxconn, articulates the racialized condition of replaceability most
explicitly. Gou, Rifkin relates, "joked that he would prefer one
million robots [to his one million workers]. 'As human beings are
also animals, to manage one million animals gives me a headache'" (p.
124). As Rifkin elaborates, "China, India, Mexico, and other emerging
nations are learning quickly that the cheapest workers in the world are
not as cheap, efficient, and productive as the information technology,
robotics, and artificial intelligence that replace them" (p. 124).
The "new human consciousness" that Rifkin predicts will emerge through
the Makers' collaborative commons thus nevertheless reasserts a
human-thing hierarchy that is racialized and globalized through the
well-worn racial-imperial paradigm (p. 65). Yet, despite techno-utopic
projections, as we elaborate below, human labor-power continues to be
an irreplaceable commodity, highlighting the growing unevenness between
racialized, gendered, and ostensibly endlessly exploitable populations
who labor in places like China, India, and Mexico. While it is
worthwhile to point out how neatly Rifkin's techno-utopia relies on
imperial and neo-imperial imaginaries of surplus labor (as surplus
populations), it is equally important to note the need to replace the
exact functions of such populations with technology. This is a
racial logic of elimination in which the violence happens not through
physical extermination (though Wynter's argument certainly allows us to
understand how the costs of the tech-revolution do also lead to
physical extermination). Rather, the violence of this fantasy
occurs through the desire to subsume the global racial other into the
IoT's "things" by reducing the "cheapest" of labor-subjects to their
mere function within global capitalism.
Humans as a service: Toward
an "artificial artificial intelligence"
The collapsing of the human into the thing in IoT
draws attention to the ways in which the maximizing of life potential
through data and making service "automatic" is racial and racializing
even as (and precisely because) this process seemingly removes actual
laboring human bodies through surrogate technologies. The problem
of the automation of "miserable" work is profoundly contradictory.
Emergent technologies and platforms propose a future free from degraded
work, yet the infrastructures of the sharing economy retain the
degraded categories of labor formerly done by racialized others. Utopic
hopes for a human freed from degraded labor thus produce
platforms that must actively conceal the fact that other forms of
"miserable" work are still being done by human labor. What we suggest
is that the proliferation of discourses, hopes, and fears tied to
emergent technologies and technological platforms calls for an
engagement with how, as Langdon Winner (1980) puts it, technologies are
"ways of building the world" (p. 128). As he argues, a flexibility that
inheres in technologies vanishes "once initial commitments are made" as
to how these technologies will order human activity and influence work,
consumption, communication, and everyday life (p. 127). Following
this logic, we move to a discussion of how the categories of race and
gender are embedded and embodied (even in their erasures) in the
emergent infrastructures of enchanted objects, smart technologies, and
the sharing economy.
As an example of the movement towards a technologically-enabled (yet
still racialized) freedom from labor that retains the modes of abject
work claiming to be overcome, we consider Alfred Club, the 2014 winner
of the blog TechCrunch's annual competition for tech startups, which
was hyped as an innovator in the realm of the emergent tech-driven
sharing economy.10
TechCrunch touted Alfred as
innovative because it is "the first service layer on the shared economy
that manages your routine across multiple on-demand and local services"
(Perez, 2014). "Alfreds" are individual workers made invisible and
interchangeable through the Alfred Club's platform; however, every
aspect of the Alfred service advertises the possibility of zero
personal interaction between the subscriber, the person who is to act
as the butler, or "Alfred," and the additional service providers whom
"Alfred" manages. As the company boasts, "Alfred is an automatic,
hands-off service that hums along quietly in the background of your
life – so you can be free to live yours" (Alfred "Meet Alfred").
The interaction with the most potential for personal contact occurs at
the very start of service. When a person signs up for service through
the company's website, she is assigned an "Alfred." The subscriber
receives access to a picture and background check of her designated
"Alfred" as the primary individual to whom she can then begin to
delegate tasks, such as buying groceries, picking up the dry cleaning,
and cleaning the house. This is also the person who initially picks up
the keys to the subscriber's home, though even this level of
interaction can be bypassed if the subscriber chooses to send a picture
of her keys so that the company can make a copy of them. Indeed, this
service platform's primary innovation is the erasure of contact between
service workers and subscribers. For instance, the Alfred Service at
times uses some existing on-demand services, such as Handy for cleaning
and TaskRabbit for errands, but with Alfred, the subscriber need not be
home when the task happens (Kessler, 2014). As critics of the app
pointed out, what distinguishes Alfred from a non-high tech personal
servant is the depersonalizing aspect (all "Alfreds" share the same
name in this sharing economy, as the subscriber need not remember their
assigned "Alfred's" actual name), and the cost: just $99 per
month.
With this emphasis on invisiblizing the service worker, it is possible
to read Alfred as targeting the customer who would be uncomfortable
having a live-in butler, and who, perhaps espousing a liberal ethos,
wants to make sure that the "Alfreds" are not underpaid or abused. For
instance, tech writer Sarah Kesser describes her concerns as she
decided to give the service a try:
Am I really so lazy that I can't
even lift my thumbs to my own iPhone to ask SOMEONE ELSE to clean my
home or do my laundry? Am I contributing to unfair labor
practices—like
those for which workers recently sued Handy—or at the least, to
the
next startup bubble, by encouraging this startup nesting doll of a
service? But Alfred has one argument that is hard to deflect: Returning
to my home after work to find all of my errands completed, without any
effort on my behalf, sounds amazing. Despite my qualms, when they offer
me a pre-launch trial, I'm in. (Kessler, 2014, para. 7)
Liberal concerns surrounding labor practices and the exploitation
of labor can thus quickly give way to the pleasures and enjoyment of
services precisely because Alfreds are successful if they completely
erase the signs of their presence (one magically finds one's errands
are complete upon returning home). Invisibility makes it possible to
remove (and move beyond) initial concerns about the physical bodies
tasked to pick up subscribers' dirty laundry. Put otherwise, though
Alfreds are actual workers, their function within the Alfred platform
is to act as enchanted objects, their labor invisibilized and
invisibilizing of other service providers as they complete the busy
professionals' onerous chores necessary to the functioning of adult
life (Alfred "Meet Alfred").
Its founders, Marcella Sapone and Jess Beck, build such an ethos of
unseeing dull and dirty work as a precondition for happiness into the
very origin story of Alfred. According to the Alfred website:
One fateful night after a long,
demanding day at work, [Marcella and Jess] ran into each other in the
laundry room of their apartment building. The overwhelming sentiment?
Frustration. Leisure time shouldn't be a luxury; it should be a right
and a reward for working as hard as both of these women did (and still
do!) A pact was made: No longer would they let mundane chores control
their lives. (Alfred "Our Story," para. 2)
The work that Alfred makes invisible to the subscriber is work
that has always been invisible: women's work. Not mentioned in this
story is also the long history of black, Asian American, and Latina
women who have historically performed domestic work in white homes
(Davis, 1983). But like the Alfred founders, who are white-collar
professionals, "women" and racial others signifying liberal progress
within neoliberal multiculturalism (Atanasoski, 2013; Melamed,
2011) are now hailed into that category that deserves happiness by
relying on someone else's invisible work. The service platform thus
both inherits the prior forms of racialized and feminized, intimate
labors supporting the nuclear, heteronormative, and white family form
and disappears such intimate service obligations (and possible
annoyances) from the modern home in a mode consistent with notions of
racial and sexual progress. Those who enter your home, touch your dirty
clothes, and clean up after your "epic parties" know your habits and
preferences for baked goods, but you need not see or know them (Alfred
"FAQ"). As the origin story of the service elaborates, "Since [their
initial meeting], Marcela and Jess have worked tirelessly to create the
first ever non-intrusive, recurring, in-home service that virtually
everyone can use. With Alfred, these innovative women have ensured they
personally will always come home happy—and they want the same for
you"
(Alfred "Our Story," para. 3). This refiguration of human intimacy and
intimate spaces is not only haunted by the heterosexual nuclear family
and the asymmetries in how the work that has kept this formation
functional is differentially valued, but it is also haunted by the
imperial-racial production of intimacy as often violent (Stoler, 2006).
Thus, while the race, gender, sexual orientation, or domestic
arrangements of the Alfred subscribers (which are implicitly diverse)
necessitate the reimagining of intimate labors as anonymous workers no
longer bound by their racialized or gendered bodies, such service
platforms also inherit prior (imperial) imaginaries of happiness and
freedom that were relationally consolidated and unevenly
distributed.
The Alfred service's emphasis on worker invisibility in completing the
chores of busy professionals and enabling their happiness, as well as
Alfred's "innovation" of coordinating among other services in the
sharing economy, align Alfred with the ethos of disappearing degraded
work in the object-centered universe of the Internet of Things. People
("Alfreds") and artifacts in the Internet of Things could be
said to perform a similar function in techno-imaginaries of the sorts
of innovations that will maximize human happiness and freedom.
According to Wired magazine,
in the new world of programmable objects
that form the Internet of Things, "we are seeing the dawn of an era
when the most mundane items in our lives can talk wirelessly among
themselves, performing tasks on command… Imagine a factory where
every
machine, every room, feeds back information to solve problems on the
production line" (Wasik, 2013, para. 4-5). Positioning its
platform as part of this techno-future, the co-founder of Alfred noted
that with her app, "the services in your life know you and they are
automatic" (as cited in Chang, 2014, para. 7). In
contradistinction, as we have emphasized thus far, this future vision
profoundly depends on a present in which devalued subjects performing
miserable (and historically classed, racialized and gendered) forms of
labor are considered replaceable by technology. Marx's original
critique of capitalism's dehumanizing effect on workers can still be
applied to techno-utopic fantasies of a post-capitalist posthuman
world:
The bourgeoisie cannot exist
without constantly revolutionising the instruments of production, and
thereby the relations of production, and with them the whole relations
of society…Owing to the extensive use of machinery, and to the
division
of labour, the work of the proletarians has lost all individual
character, and, consequently, all charm for the workman. He
becomes an appendage of the machine, and it is only the most simple,
most monotonous, and most easily acquired knack, that is required of
him. (Marx & Engels, 1969, pp. 98-137)
Fantasies of a networked world in which automation,
programmability, and data engender unprecedented freedom in fact
reproduce, and perhaps even expand, the sphere of devalued labor,
transposing categories of abjection from the human into the very
infrastructure upon which the techno-utopic future depends.
That multiple Alfreds, who are actual workers rendered as "automatic"
services, facilitate daily life for privileged subscribers reveals
how the disappearance of bodies historically marked as "things"
undergirds utopic hopes that the sharing economy and IoT will free
those positioned as fully human from the pains of mundane labor. In
this sense, the
sharing economy of programmable "objects" and service platforms that
utilize people only to make them invisible (reducing them to their
functionality) re-inscribes differential relationships to the category
of the human, now mediated through digital networks and informatics.
The sharing economy, of course, also references and innovates upon
earlier imaginaries that servitude could be mechanized, thus
eliminating the need for racialized bodies (whose function within
modernity was always already to serve). These prior imaginaries,
however, remained tethered to a humanoid form, thus reiterating a
direct relationship between racialized bodies and mechanical servants
in ways that contemporary conceptions of automation to do not. For
instance, writing about the history of humanoid robots, Despina
Kakoudaki has argued that "the fantasy of the robotic servant, worker,
or slave promises that if enslavement of real people can no longer be
tolerated in the modern world then mechanical people may be designed to
take their place, and their labor will deliver the comforts of a
laborless world for the rest of us" (Kakoudaki, 2014, pp. 116).
Throughout the 20th century, robots have been associated with
industrial labor and mechanized production rather than with art or
innovation. Robot masses have thus embodied "a form of abjection
that is total and absolute, a state of preconsciousness in which
neither the gestures of emancipation nor those of revolt are available"
(p. 133). The total submission of the robot to the human as the
robot-slave enables a formulation of human freedom from labor without
submitting the human to the machine. Moreover, the robot worker,
who replaces the slave in the 20th century, is one who can never come
to political consciousness or question the economic or political system
within which it toils. The robot-worker is in a perpetual state of
false consciousness, unable to rebel, go on strike, or unionize because
robots are supposed to "have no fantasies about their social position"
(Kakoudaki, 2014, p. 135-136).
What is revolutionary about
dreams of revolutionizing labor through technology thus seems to be the
impossibility
of a social or political revolution because technology lacks political
consciousness. This is precisely the reason that techno-dystopic
imaginaries revolve around the reversal of normative presumptions about
the social need for a totally abject and submissive workforce. As
Kakoudaki explains, cultural fears that those enslaved as objects
will rebel—even when they aren't supposed to—abound,
evident in texts such
as Karel Čapek's 1920 science fiction play Rossum's Universal Robots (R.U.R)
and the television series Battlestar
Galactica. These fears, particularly in the 20th century, are
tied not to actual
robots, but rather to the human condition within industrial capitalism
and a world ideologically divided between different models of work and
governance, such as capitalism and communism. Moreover, "the
fantasy of a laborless world and the desire for mechanical slaves who
would never rebel or have needs are the flip side of a more personal
nightmare, in which people become fully absorbed into an automatic
world that does not permit desires or needs. … In addition to
the fear
of becoming automatic, or mechanical, we have the fear of being
enslaved, the fear of being a tool, the fear of being an object, the
fear of being inanimate. … The imagery alludes to being
engulfed"
(Kakaoudaki, 2014, p. 145).
Kakoudaki insists that sociocultural paranoia surrounding exploitation,
servitude, and enslavement projected upon humanoid robots be separated
from other automated solutions because "robots perform direct and
personified actions that retain a connection to how humans might
perform the same labor" (p. 118). She thus concludes that there
is a direct representational relationship between the racial histories
of human chattel slavery and the robot's "potential for racial or
ethnic representation [that] comes from its objecthood. … Robots
are
designed to be servants, workers, or slaves" since their "ontological
state maps perfectly with a political state" (p. 117). Yet this
formulation raises several questions. For instance, what is the
difference between the fear of engulfment into an industrialized world
of factory production and labor, and the fear of engulfment into an
internet of things, exemplified by a different conception of
"automated" solutions like Alfred? Moreover, if earlier imaginaries of
robot functionality are fundamentally about the need for unfree
labor (that is, according to Kakoudaki, the robot is a mechanized
slave), then what is the relationship between states of free and unfree
labor in a postindustrial economy?
As a hyperactive medium of free labor adding social value within
late capitalism, the Internet, which has given rise to the sharing
economy and imaginaries of servitude that are quite different from that
of humanoid robots, necessitates an investigation of how racialized and
gendered imaginaries of freedom and/as labor have shifted, as well as
what the implications of such shifts might be (Terranova, 2004, p.
73). For instance, late capitalism does not just appropriate
creative/unalienated labor, but rather nurtures, sustains, and exhausts
it (Terranova, 2004, p. 94). In fact the "free" quality of those excess
productive activities that Internet users undertake with pleasure yet
are mined for value, such as clicking "like" on a facebook page, or
clicking on advertisements linked to browsing activities, "puts the
desire for creative work into tension with the information economy's
demand for knowledge as added value (p. 77).
While shifting the relationship between producer and consumer,
according to Terranova (2004) the commodity nevertheless does not fully
disappear in this arrangement. Instead, it becomes "more transparent"
as it showcases "the labour of the designers and programmers," with
continually changing content that draws users back (p. 90). This
conception of transparency, however, doesn't allow for an analysis of
non-innovative human labor, or service labor such as that organized
through the Alfred service, as a commodity within the digital
economy. Instead, the transparency of service workers as
commodities managed through platforms like Alfred resides in their
organization as those who quite literally are meant to go unseen by
consumers. This analysis points to the need to frame contemporary
discussions of the digital economy and late capitalism as not clean
breaks from, but rather outgrowths of, liberal systems of rule and
earlier moments in which free wage labor was made productive. Indeed,
the category of free labor doesn't newly emerge as important in the
late capitalist digital economy. As Lisa Lowe (2015) has argued,
free wage labor and liberal notions of freedom were innovations of
imperial rule. Ambitions of colonial states not to suppress but
to rule rendered the need for emancipation from slavery, the
institution of free wage labor (even as indentured or coolie labor),
and free trade – three pillars of imperial liberal
governmentality.
The disappearance and subsumption of human bodies and their
reemergence in and through the informational milieu as transparent
commodities can thus be understood as racialized not in the sense that
only black, brown, or Asian bodies perform the degraded tasks; rather,
the transparency of the commodity as dull or dirty labor is racialized
in the ways in which it affirms a particular notion of human freedom,
leisure, and happiness emerging from imperial modes of liberal
governance. The disappearances necessary in the production of the
transparent commodity might be considered as being at the core of
Artificial Intelligence function within networked spacetime, as our
next example, Amazon Mechanical Turk (AMT) demonstrates.
The AMT Internet Marketplace is a platform where employers can post
"human intelligence tasks" with a price for each task. For this
third-party service, Amazon takes a percentage from the employer.
When a huge amount of data needs to be organized into culturally
legible categories, say, classifying pornographic images or linking
items for the "similar products" function on retail sites like Amazon,
this work is sourced task by task to a global pool of workers, and
performed as micro-tasks. A form of crowdsourcing, Amazon
Mechanical Turk provides what Jeff Bezos, Amazon CEO, calls
"humans-as-a-service" (Irani 2015; Irani & Silberman, 2013).
As the Amazon logo jokes, the platform is "Artificial
Artificial Intelligence," replicating the imagined speed of digital
processors by giving employers access to an enormous pool of temporary
workers for high-data tasks when there isn't time to develop
appropriate algorithms to do the job. Data-scrubbing labor, or
“commercial content moderation," which allows for image filters
in
social media sites like Facebook and search engines like Google to
maintain community standards of acceptable content, offers another
example of a growing site of the low-paid and miserable work of
producing the timely and sanitized digital experience our sensorium and
consciousness have been cultivated to expect and demand. This
work is sourced through intermediary firms like TaskUs to Business
Process Outsourcing units in the Philippines (Chen, 2014).11
Digital service-based companies like Amazon show how digital platforms
engender new relations between human labor, space (where people who
perform needed tasks are located and how they can be located by those
who need their services), and finally the product itself (the service,
and the “human-as-service"). The experience of digitized,
near-instant delivery that is part of Amazon's basic warehousing
strategy, essential to its commercial success and as innovative as Sam
Walton's Walmart infrastructure was for brick-and-mortar commodity
sales, relies on subjecting warehouse stock workers to dehumanizing
work shifts and physical demands for speed and endurance required to
move products fast enough to achieve same-day and next-day
delivery. This is an example evocative of the Mechanical Turk
crowdsourcing platform and commercial content moderation employed by
Facebook and Google, and it can be productively put in tension with
techno-utopic aspirations about the projected obsolescence of human
labor in the post-industrial economies of the post-Cold War world.
What the excitement about platforms like AMT and Alfred point to
is the urgent need to theorize technological fantasies as doing
something more than projecting prior racial-imperial formations onto
modes of mechanization, such as humanoid robots, that are readily
legible because of their humanoid form yet non-human ontology. Yet, as
we have emphasized, underscoring the legacies of racialized and
gendered work for contemporary imaginaries of freedom from work points
to how contemporary platforms also engender a different time-space that
virtualizes the racialized and gendered materiality of service work
through a dynamics of connectivity and the ideals of the sharing
economy. These are liberal fantasies that seek to include racialized
and gendered bodies into freedom (women are now professionals, 3D
printing can help the global South) while invisibilizing the racialized
and gendered architectures of their revolutionary claims to remaking
the human.
Towards a feminist critical race (post)humanism
Sidestepping the centrality of racial thinking in the production
of a sliding scale of humanity in Enlightenment and post-Enlightenment
thought delimits contemporary considerations of how the revolution in infrastructures and global
networks frees
humanity from the shackles of prior economic paradigms. These
considerations reassert the primacy of “western man" even as they
herald the decentering of the human. In contemporary
posthumanist techno-utopic imaginaries that conceive of enchanted
objects, invisible butlers, and “artificial
artificial intelligence," the space and time of the posthuman
“reinscribe the humanist subject (Man) as the personification of
the
human by insisting that this is the category to be overcome, rarely
considering the cultural and political formations outside the world of
Man that might offer alternative versions of humanity" (Weheliye, 2014,
pp. 9-10). Perhaps, then, the reasons that decolonial and critical race
perspectives on unthinking the human as a category of modernity are not
read in conversation with theories of the posthuman have to do with the
fact that thinkers like Fanon are categorized as fundamentally
humanist. In short, they are understood to cling to firm hopes
for the human, even as they propose alternate visions of what this
human might be. But at they same time, decolonial thinkers like
Fanon are also posthumanist
thinkers—if
we remember that the category of the “human" has been dominated
by
post-Enlightenment scientific (biological and economic) thought. Put
differently, the monopolization of the category of the human has
made it nearly impossible to conceive the human outside of
Enlightenment scientific paradigms—and this is precisely the
project of
decolonial critical race and feminist thinkers. In the words of
Sylvia Wynter (2003), this is a project that is about postulating what
comes “after Man" (pp.
257-337).
The “truth" of humans as fundamentally biological organisms arose
out
of the secular post-Darwinian re-naturalization of the human as
inherently differentiated by race and sex. This form of the human
sets the stage for ongoing differentiation of the productive function
of humans, non-humans, and objects. The historical production of
the biological as the platform of humanity corresponds to the fantasy
of human obsolescence in the form of the valorizing of artificial
intelligence and artifacts. In Object Oriented Ontology, where analysis
is developed by putting “things at the center of being, …
pondering
their nature and relations with one another as much as with ourselves,"
(Bogost, 2012, p. 6) and even in the more human-referencing notion of
enchanted objects that intuit human needs, the human is abstracted when
de-centered. In contrast, the posthuman turn in feminist science
and technology studies scholarship retains a commitment to redressing
the masculinist bias in the politics of knowledge production, even as
it moves away from the limits of representational categories of gender
and sexuality. Such categories have served and continue to serve
important political functions in the history of feminist praxis.
If the predominant fantasies of systemic social change in mainstream
Euro-American public discourse dwell upon the techno-utopics of a world
in which all of those who are already human and already subjects ascend
into the realm of those whose lives are supported by
(de)human-technological infrastructures of service, then how do we
think about the relationship of new technologies to possible fields of
political protest or action? How can such a conception of the political
maintain the urgency of thinking “after-Man" with Wynter while at
the
same time supporting humanistic inquiry into the politics of
imaginaries of the human, of autonomy and freedom, and of the history
of the subject, with all of its contingent dehumanizing and devastation
along hierarchical vectors of othering? Dominant techno-utopic
imaginaries direct funds and structure engineering research labs around
the world, and therefore also impact the distribution of differential
conditions of comfort versus misery in the postsocialist present. These
conditions are distributed between the realm of humans as a service and
the human-machine infrastructure that supports the aspirational realm
of labor-free creative existence, and they bring forward histories of
racialized conditions of labor, free and unfree, visible and
invisible. One component of such fantasies, as Kakoudaki (2014)
points out, is the very impossibility
of political revolution, because techno-objects lack political
consciousness.
We conclude with a question: what role does consciousness have in
revolution and political action in the postsocialist present? The turn
to the posthuman in critical race and gender studies intentionally, and
in the case of feminist posthumanism, perhaps unintentionally, invoke
decolonial revolutionary philosophies of the end of the
post-Enlightenment subject as a revolutionary project. From the
perspective of this mode of revolutionary thought, the assumption of
“consciousness," and particularly the proletarian consciousness
brought
about for workers by the very material conditions of capitalist
production, is an obstacle to understanding political action in
contexts such as the dehumanization enacted through technologies like
Alfred and AMT. From this perspective, “post-socialism" does not
mark the end of historical change, but rather a global condition
provincializing the subject of history established by Hegel, the
post-Enlightenment subject/human that moves history forward through
Man's progress toward the consciousness of freedom (Hegel, 1953), the
very mode of revolution proposed by Franz Fanon in 1961.
Notes
1 On the relationship of
reproducible,
replaceable labor and the concentration of creativity in certain
(racialized) categories of the human, see Vora (2015).
2 As David Scott (2014) argues, an
association between
political action and tragedy demarcates postcolonial and postsocialist
imaginaries because possible emancipatory futures have been stalled.
3 Lisa Nakamura (2010) suggests that the
interface of the
Internet imposes a white, straight male consciousness as a filter on
users that must be actively resisted to create alternative digital
cultures online.
4 On Wynter as a counterhumanist, see Wynter
and McKittrick (2015, p. 11).
5 As Wynter and McKittrick (2015) elaborate,
“this is
understood with respect to the surplus quantity of these costs,
specifically the costs of the single-model free-market competitive
capitalist economy in its now, post-1989, homogenizing,
transnational/transreligious and /or transcultural, techno-automated
cum mechanized agriculture form" (p. 43).
6 For example, computerized factory
production and call
center work managed by dialing software promote what Donald Winiecki
(2007) calls a “machinic subjectivity."
7 See the discussion of Janet Jakobsen's
critique of the
autonomous subject and how technologies can extend such historical
relations of support in Vora (2015); see also Jakobsen (2012, p. 25).
8 For example, Thomas Malthus's lectures and
essays on
population while a professor at the East India Company College in
England promulgated the idea that India had a surplus of
reproductivity, and that this reproductivity could be a source of
material wealth for colonizers. The discourse of race and India,
and particularly of Indian workers as numerous, easily replaceable, and
best-suited for reproduction, becomes transformed in different settings
of labor, but Malthus's argument for the need to manage India's
reproductivity and harness it for profitable production is sedimented
into the industries that transmit vital energy from India's workers to
its consumers. See Vora (2015, p. 9).
9 With 3D printing, open source software
“directs molten
plastic, molten metal, or other feedstocks inside a printer to build up
a physical product layer by layer, creating a fully formed object" that
comes out of the printer (Rifkin, 2014, p. 89).
10 Thanks to Erin McElroy for pointing us
to the story of the Alfred App.
11 In an article on the work of commercial
content
moderation, Adrian Chen (2014) writes, “Many companies employ a
two-tiered moderation system, where the most basic moderation is
outsourced abroad while more complex screening, which requires greater
cultural familiarity, is done domestically. US-based moderators
are much better compensated than their overseas counterparts: A
brand-new American moderator for a large tech company in the US can
make more in an hour than a veteran Filipino moderator makes in a
day. But then a career in the outsourcing industry is something
many young Filipinos aspire to, whereas American moderators often fall
into the job as a last resort, and burnout is common" (p. 15). The
article explains that the US moderators, who encounter material
already scrubbed by lower paid moderators in the Philippines, generally
last about 3-5 months before the experience becomes unbearable. A
psychologist who specializes in treating content moderators in the
Philippines describes drastic desensitization and trauma that can never
be fully mitigated. Employees become paranoid and the exposure to
the darkest aspects of human behavior can lead to intense distrust of
other people and hence make them socially dysfunctional as they cannot
rely on friends or paid caregivers.
References
Alfred. (n.d.). FAQ. Retrieved from http://help.helloalfred.com/
Alfred. (n.d.) Meet Alfred. Retrieved from https://www.helloalfred.com/#meet
Alfred. (n.d.). Our story. Retrieved from https://www.helloalfred.com/our-story
Atanasoski, N. (2013). Humanitarian
violence: The U.S. deployment of diversity. Minneapolis, MN:
University of Minnesota Press.
Atanasoski, N., & Vora, K.. Surrogate
humanity: Race, technology, revolution [working title].
Forthcoming.
Barad, K. (2012). Intra-actions: Interview of Karen Barad by Adam
Kleinmann. Mousse, 34, 76-81.
Bennett, J. (2010). Vibrant matter:
A political ecology of things. Durham, NC: Duke University Press.
Bogost, I. (2009, December 8). What is object oriented ontology?: A
definition for ordinary folk. Accessed May 2015 at http://bogost.com/writing/blog/what_is_objectoriented_ontolog/
Bogost, I. (2012.) Alien
phenomenology, or, what it's like to be a thing. Minneapolis,
MN: University of Minnesota Press.
Braidotti, R. (2013). The posthuman.
Cambridge: Polity Press.
Chakrabarty, D. (2000). Provincializing
Europe: Postcolonial thought and historical difference.
Princeton, NJ: Princeton University Press.
Chang, M. (2014, September 11). How a butler service called Alfred won
$50,000 at this year's Tech Crunch Disrupt. Nextshark. Retrieved at http://nextshark.com/how-a-butler-service-called-alfred-won-50000-at-this-years-techcrunch-disrupt/
Cellan-Jones, R. (2014, December 2). Stephen Hawking warns artificial
intelligence could end mankind. BBC
Technology. Retrieved from http://www.bbc.com/news/technology-30290540
Chen, A. (2014, October 23). The laborers who keep dick pics and
beheadings out of your Facebook feed. Wired.
Retrieved May 20, 2015 at http://www.wired.com/2014/10/content-moderation/
Chun, W. (2006). Control and
freedom: Power and paranoia in the age of fiber optics.
Cambridge, MA: MIT Press.
Chun, W. (2009). Race and/as technology: Or, how to do things with
race. Camera Obscura, 70(24), 6-35.
Davis, A. (1983). Women, race, and
class. New York, NY: Vintage.
Esmeir, S. (2012). Juridical
humanity: A colonial history. Palo Alto, CA: Stanford University
Press.
Fanon, F. (2005). Wretched of the
earth. New York, NY: Grove Press.
Halpern, S. (2014, November 20). The creepy new wave of the Internet. The New York Review of Books.
Retrieved at http://www.nybooks.com/articles/archives/2014/nov/20/creepy-new-wave-internet/
Halpern, S. (2015, April 2). How robots and algorithms are taking over.
The New York Review of Books.
Retrieved at http://www.nybooks.com/articles/archives/2015/apr/02/how-robots-algorithms-are-taking-over/
Hegel, G. W. F. (1953). The idea of freedom. In G. W. F. Hegel (Ed.), Reason in history, a general introduction
to the philosophy of history (R. S. Hartman, Trans.). A Liberal
Arts Press Book, The Bobbs-Merrill Company, Inc. Retrieved from https://www.marxists.org/reference/archive/hegel/works/hi/introduction.htm
Hong, G. (2012) Existential surplus: Women of Color Feminism and the
new crisis of capitalism. GLQ: A
Journal of Lesbian and Gay Studies, 18(1), 87-106.
Irani, L. (2015). Difference and dependence among digital workers: The
case of Amazon Mechanical Turk. The
South Atlantic Quarterly, 114(1),
225-234.
Irani, L., & Silberman, M. S. (2013). Turkopticon: Interrupting
worker invisibility in Amazon Mechanical Turk. In Proceedings of the
SIGCHI Conference on Human Factors in Computing Systems (pp. 611-620).
ACM
Jakobsen, J. (2012). Perverse justice. GLQ, 18(1), 19-45.
Kakoudaki, D. (2014). Anatomy of a
robot: Literature, cinema, and the cultural work of artificial people.
Newark, NJ: Rutgers University Press.
Kessler, S. (2014, November 17). My week with Alfred, a $25 personal
butler. Fastcompany Retrieved
from http://www.fastcompany.com/3038635/my-week-with-alfred-a-25-personal-butler
Keynes, J. M. (1930). Economic possibilities for our grandchildren.
Retrieved from www.econ.yale.edu/smith/econ116a/keynes1.pdf
Lowe, L. (2015). The intimacies of
four continents. Durham, NC: Duke University Press.
Marx, K., & Engles, F. (1969). Manifesto of the
Communist
Party. In K. Marx & F. Engels (Eds.), Marx/Engels selected works,
Vol. One (pp. 98-137). Moscow: Progress Publishers.
Melamed, J. (2011). Represent
and destroy: Rationalizing violence in the new racial capitalism.
Minneapolis, MN: University of Minnesota Press.
Nakamura, L. (2009). Don't hate the player, hate the game: The
racialization of labor in World of Warcraft. Critical Studies in Media Communication,
26(2), 128-144.
Nakamura, L.,(2010). Digitizing
race: Visual cultures of the Internet. Minneapolis, MN:
University of Minnesota Press.
Office of Jeremy Rifkin. (n.d.). About Jeremy Rifkin. The Foundation of Economic Trends.
Retrieved at http://www.foet.org/JeremyRifkin.htm
Perez, S. (2014, September 10). And the winner of TechCrunch Disrupt SF
2014 is … Alfred!. Techcrunch.com.
Retrieved from http://techcrunch.com/2014/09/10/and-the-winner-of-techcrunch-disrupt-sf-2014-is-alfred/
Rifkin, J. (2014). The zero marginal
cost society: The Internet of things, the collaborative commons, and
the eclipse of capitalism. New York, NY: Palgrave Macmillan.
Rose, D. (2014). Enchanted objects:
Design, human Desire, and the Internet of things. New York, NY:
Scribner.
Rothstein, A. (2015). Drone.
New York, NY: Bloomsbury Academic Publishing.
Scott, D. (2004). Conscripts of
modernity: The tragedy of colonial Enlightenment. Durham, NC:
Duke University Press.
Scott, D. (2014). Omens of
adversity: Tragedy, time, memory, justice. Durham, NC: Duke
University Press.
Spivak, G. C. (1988). Scattered speculations on the question of value.
In G. C. Spivak (Ed.) In other
worlds: Essays in cultural politics (pp. 212-242). New York,
NY: Routledge.
Stoler, L. A. (2006). Tense and tender ties: The politics of comparison
in North American history and (post)colonial studies. In L. A. Stoler
(Ed.), Haunted by empire:
Geographies of intimacy in North American history (pp. 23-70).
Durham, NC: Duke University Press.
Suchman, L. (n.d). Human/machine reconsidered. Retrieved from http://www.mom.arq.ufmg.br/mom/arq_interface/4a_aula/Suchman_Human_Machine_Reconsidered.pdf
Terranova, T. (2004). Network
culture: Politics for the Information Age. London: Pluto Books,.
Vora, K. (2015). Life support:
Biocapital and the new history of outsourced labor. Minneapolis,
MN: University of Minnesota Press.
Wasik, B. (2013, May 14). In the programmable world, all our objects
will act as one. Wired.
Retrieved at http://www.wired.com/2013/05/internet-of-things-2/all/
Weheliye, A. (2014). Habeas viscus:
Racializing assemblages, biopolitics, and Black Feminist Theories
of the human. Durham, NC: Duke University Press.
Winiecki, D. J. (2007). Subjects, subjectivity, and subjectification in
call center work. Journal of
Contemporary Ethnography, 36(4),
351-377.
Winner, L. (1980). Do artifacts have a politics? Daedalus,109(1), 121-136.
Wynter, S., & McKittrick, K. (2015). Unparalleled catastrophe for
our species? Or, to give humanness a different future: Conversations.
In K. McKittrick (Ed.), Sylvia
Wynter: On being human as praxis (pp. 9-89). Durham, NC: Duke
University Press.
Wynter, S. (2003). Unsettling the coloniality of
being/power/truth/freedom: Towards the human, after man, its
overrepresentation—an argument. CR:
The New Centennial Review, 3(3),
257-337.
Bios
Neda Atanasoski is
Associate Professor of Feminist Studies and Critical Race and Ethnic
Studies at UC Santa Cruz. She is the author of Humanitarian Violence: The U.S. Deployment
of Diversity (University of Minnesota Press, 2013).
Kalindi Vora is Assistant
Professor of Ethnic Studies and affiliate faculty of the Science
Studies and Critical Gender Studies Programs at UC San Diego. Her book,
Life
Support: Biocapital and the New History of Outsourced Labor (2015),
examines domestic work, customer care, and the commodification of human
organs, gestational surrogacy and knowledge work as representing a
global economy of vitality that relies on affective and biological
labor of feminized workers.