ALC ...... 3 #1 -11 १६। Y 1 C 479,826 EAGLE LINE NATIONAL MADE IN U·S·A No. 13881 the : サーカス ​Meta ka Náz Library Science Z 733 .P692 1949 CARNEGIE LIBRARY OF PITTSBURGH, Carne ROUTINE BOOK ! Carnegie Pittsburgh. Carnegie Library. Routine book. 1 v.(loose-leaf) Pittsburgh, 1949?, mounted illus. ! e Library Shelf List 29 cm. Library Science Library Sciences P6 9 2 1949 University of Michigan Libraries 1817 ARTES SCIENTIA VERITAS 7-22 53 MED Lib Sci. Gift Direct 7-7-50 Preface Board of Trustees Finances.. CARNEGIE LIBRARY OF PITTSBURGH Personnel ROUTINE BOOK TABLE OF CONTENTS • Hours of Opening and Holidays Policies Affecting the Public Staff Regulations Telephone Procedure Library Meeting Rooms Payroll . Annual Reports Supplies Staff Attitudes and Conduct • The Assistant to the Director The Executive Secretary • • The Administrative Assistant Work of the Central Lending Department Work of the Branches Registration Circulation Work Work of the Reader's Consultant Section 1 2--3 4--8 9--20 21--25 26--33 34--67 68--70 71 72--85 86 87--89 90 91 92 93--96 97--99 100 101--150 151 Work of the Blind Division. Projected Books Work of the Fourth Stack Inter-Library Loan Service Work of the Reference Department Work of the Technology Department Work of the Boys and Girls Department Work of the Schools Department. Work of the Order Department Continuations . . Periodicals Pamphlets Work of the Catalog Department Receipt of Books in Agencies Deductions and Withdrawals Shelflists at Central Shelf Reading and Inventory Public Relations. Work of the Binding Department Work of the Printing Department Photostat Service. The Buildings Department • Contents Section 152 153 154--157 158 159--163 164 165 166 167--178 179 1 180--182 183 184--187 188--194 195--198 199 200 201--205 206--210 211 212 213--215 PREFACE We all like to think of library service in terms of the highly trained librarian who brings her command of the sources of information to the aid of the person who is eagerly seeking knowledge. We must all realize, however, that this type of service is wholly dependent upon a long series of preparatory tasks, many of them somewhat mechanical in nature. It is also true that the processes of registering a borrower, lending him a book, and securing the return of that book constitute a large part of library service. It is only when these processes are intelligently devised, clearly understood, and uniformly applied that they will result in satisfaction to the borrower. Hence, the necessity of a routine book. To the novice it may look a bit formidable with all of its rules and directions. The experienced worker will recognize that it is little more than a statement of the methods which have proved to be workable. The little more which has been added is information about this library, its policies, and some generally accepted ideas regarding the personal obligations of everyone who accepts employment in a public library. We are all indebted to Miss Dorothy Klauss and Miss Rosemary Isensee who have made this compilation. Part of it comes from directions which had been issued separately from time to time; part of it comprises information and directions which had never been reduced to writing. It has all been brought up to date and correlated. The greatest danger in a compilation of this kind is that someone will regard it as an unchangeable law. There is nothing holy about it. Its directions are at all times subject to question and review. There would surely be something wrong with us if we do not discover better methods from time to time. Finally, Miss Klauss and Miss Isensee have asked me to acknowledge their indebtedness to the Enoch Pratt Free Library of Baltimore. Its Staff Instruction Book is so excellent that it inevitably serves as a pattern for others. October 10, 1949 RALPH MUNN Director Order Department Inter- Branch Loans Executive Secretary Catalogue Department Library for the Blind Manager of (1) Buildings C PRESIDENT Administrative Assistant Printing Binding Photostat Microfilm James Anderson Room Public Affairs Room (1)officers of Carnegie Institute who also serve Carnegie Library. BOARD OF TRUSTEES Lending Department Gillespie Room Director LIBRARY COMMITTEE Reader's Consultant Art Division Controller (1) Branches 1 Downtown, 12 Community Each in charge of Branch Librarian. Supervised by Assistant to the Director, in conjunction with Head of Boys and Girls Department. Music Division Public Relations Director Assistant Treasurer Reference Technology Schools Department Department Department (1) Assistant to the Director Boys and Girls Department Central Boys and Girls Division Pennsylvania |Periodical Business Division Branch Room 1 T 1. BOARD OF TRUSTEES BOARD OF TRUSTEES OR LIBRARY BOARD The control of libraries varies in different cities. In some cases the board of library trustees is elected by the people; in others the trustees are appointed by other officials who in turn have been elected by the people. There is also the type of library board of a self-elective or self-perpetuating variety. Pittsburgh's board comprises two types of trustees: nine are ex-officio members, including the Mayor, the President and six other members of City Council, and the President of the Board of Public Education; there are nine additional trustees who form a self- perpetuating group. The Library is not part of Carnegie Institute. It is legally and financially separate. The two institutions are, however, very closely related. The Library's Board of Trustees, plus eighteen additional members, constitute the Board of Carnegie Institute. (Incidentally, this same board of 36 members governs Carnegie Insti- tute of Technology.) The Institute and the Library are both served by the same Manager of Buildings, Auditor, and Assistant Treasurer, and the expenses of these offices are shared by the two institutions. Pittsburgh's North Side is the former city of Allegheny. When it was annexed to Pittsburgh, its library, The Carnegie Free Library of Allegheny, remained separate and independent. Residents of the North Side are entitled to all services of the Carnegie Library of Pittsburgh, including free borrower's cards. They must, however, register with this Library; North Side library cards are not honored here. ! 2 - 3 2. 3. BUDGET FINANCES The common practice is to get funds from the municipal government. This is true in Pittsburgh. The City Council makes an annual appropriation for the support of the Library. The Institute is supported by endowment and gift funds, largely those given by Mr. Carnegie. SPECIAL FUNDS Library: The J.D.Bernd Fund. The following memorial and gift funds are now held by the For the purchase of books dealing with architecture and design. The Emil Bund Memorial Fund. For musical books. The Carrie J. Carnahan Memorial Fund For the purchase of religious books of a general non- sectarian type. The David Lindsay Gillespie Fund. For the maintenance of the David Lindsay Gillespie Reading Room and the Gillespie Public Affairs Room. The John H. Leete Fund. For the purchase of books on mathematics. The David H. Light Memorial Record Library. The Annie M. Mellor Fund. For the purchase of books of history. The Laura Reinhart Mellor Fund. For the purchase of biographies. The Louisa P. Mellor Fund. For the purchase of children's books. The Charles C. Mellor Fund. For the purchase of books relating to women. The Pennsylvania Room Fund. For the purchase of books relating to Pennsylvania. John Worthington Fund. For the purchase of Welsh books. 4 4. HOURS OF OPENING ¡ HOURS OF OPENING AND HOLIDAYS Central Lending and Central Boys and Girls Room. Daily (except Sunday) 9 A.M. to 9 P.M. Reference and Technology Departments. Daily 9 A.M. to 10 P.M. Sunday 2 to 6 P.M. Branches **Z American Avenue Sub-Branch M.W.F.1-5, T.Th.1-5 & 6-9 B Brookline Branch D Business Branch C Carrick Branch F Downtown Branch V East Liberty Branch H Hazelwood Branch A Homewood Branch K Knoxville Branch L Lawrenceville Branch M Mt. Washington Branch S South Side Branch W West End Branch G Wylie Avenue Branch **Branch Symbols. M.W.1-6, T.Th.S.1-6 & 7-9 (Children's Daily 9-6 M.W.F.1-6 & 7-9 (Children's same as Adult) Daily 9-6 M.T.W.Th. 12-9, Sat. 9-9 (Children's - closes at 6 P.M.*) ** **** M.W.F.1-6 & 7-9 T.Th.1-6 Sat.9-12 (Children's same as Adult) same as Adult) M.T.W.Th.12-9, Sat. 9-9 (Children's - closes at 6 P.M.*) T.Th.S.9-9 (Children's Nook-T.Th.S.9-6*) M.T.W.Th.1-9, Sat.9-9 (Children's - M.thruTh.1-9,S9-6) M.W.1-6, T.Th.S.1-6 & 7-9 (Children's same as Adult) Gy M.T.W.Th.12-9, Sat.9-9 (Children's - same as Adult) M.W.1-6, T.Th.S.1-6 & 7-9 (Children's same as Adult) M.T.W.Th.1-6 & 7-9, Sat.9-6 &7-9 (Children's-M.thruTh. same as Adult; S.9-6*) *Books available after 6 P.M. in Boys and Girls Rooms on request. 5-8 5. HOLIDAYS Hours of Opening and Holidays Central Lending, Central Boys and Girls Room and Branches are closed New Years Day, Memorial Day, Fourth of July, Labor Day, Thanks- giving, and Christmas. The Reference Department and Technology Department are closed only on Memorial Day, Fourth of July and Christmas. On Labor Day, Thanksgiving, and New Years they are open 2-6 P.M. 6. SIGNS DISPLAYED Two weeks before a holiday, a sign stating that the Depart- ment or Branch will be closed is posted in each Department or Branch. 7. EMERGENCY CLOSING OF BRANCHES When floods or storms make it likely that transportation will be severely crippled, the Director's Office will give notice of closing. If the Office does not call or the Branch Librarians cannot reach the Office by telephone, they have complete authority to act as their judgment directs. In lesser storms, Branch Librarians have authority to cancel outlying stations; and to send those who live at great distances home at an earlier hour. 8. FLAG DISPLAYED The flag should be displayed on the following days: February 12 February 22 May 30 July 4 Labor Day November 11 Elections days if the branch is a polling place. дипе ne sup 9. STACK PERMITS POLICIES AFFECTING THE PUBLIC 10a. 9 - 10a The third stack, on the same level as the Lending Depart- ment is the only one open to the public. Special permission may be given to a borrower to go to the closed stacks to consult the books on a certain subject. If he wishes to make continued use of the books in the closed stacks, he must get a permit from the head of the department in which he is working. An exception is made of the foreign language stacks on the second level to which borrowers are permitted to go. 10. ILLNESS OF BORROWERS In case of sudden illness of a borrower, such as a heart attack, the assistant in charge calls the nearest hospital or a nearby physician. In case of an epileptic seizure, the assistant will have to decide whether it is serious enough to call a physician or whether the patient can be given simple first aid treatment. If the sick person is able to be questioned, he is asked if he wants a doctor before telephoning. It should be made clear that the borrower is to pay the doctor. ACCIDENTS TO BORROWERS The Library carries Public Liability Insurance and the following is the procedure for first-aid or emergency treatment in case of accident to the public: Between 9:00 A.M. and 5:00 P.M. Call Dr. Landon's office, Schenley 1-4245 at West Penn Hospital and inform them of nature of injury. Send patient to Mathilda Street entrance of West Penn Hospital; go to L Wing, second floor, to Dr. Landon's office and identify the Library's insuring company as American Automobile Insurance Company. Before 9:00 A.M. and after 5:00 P.M. Call Schenley 1-4200 and ask for Emergency Room. Inform them of insuring company and nature of injury. Send patient to front entrance of West Penn Hospital to reach Emergency Room. Ask for Dr. Landon. Should an ambulance be necessary, Dr. Landon's office or Emergency Room will take care of sending it. Specific instructions as to location and Building entrance should be given when arranging for an ambulance. 11. 12. 13. possible. Note: 1. At Central, after hours, the night telephone operator can handle the emergency. The Buildings Department should be notified as soon as Note: 2. Note: 3. Note: 4. 10a 13 along BUSINESS MATTERS Policies Affecting the Public A Branch Librarian at her discretion may send the patient to a nearby hospital. Accidents not requiring emergency treatment should be sent to Dr. Wycoff, at the West Penn Hospital, who holds consultations for Dr. Landon at 1:00 P.M. every day except Sunday. In cases where an ambulance has been sent for, notify the telephone operator that one is on the way, so that he or she will know how to handle incoming calls that might come in concerning the accident. In the case of an accident involving the public, the Buildings Department will report the accident. Forms are provided by the insurance companies. Persons are strictly forbidden to distribute literature or sell merchandise in any library building or to solicit funds for any purpose whatever. The Library cannot cash checks for anyone, even a borrower in good standing. USE OF BORROWER'S NAME Borrowers in registering at the Library may assume that, without their consent, no use will be made of their names by any individual or organization other than legitimate use made by the Library and its staff. COMPLAINTS Exceptions are made for representatives from the City Police Department and Federal Bureau of Investigation when they come to the Library in person, and after presenting proper cre- dentials. No information from registration files is to be given over the telephone. Borrowers are requested to make complaints about library service and operation to the head of the department concerned. If the person in charge is unable to make a satisfactory explana- tion or adjustment, the complaint is referred to the Director. 13 (cont.) - 18 articles. Borrowers criticising the Library's book selection are re- quested to state their complaint in writing, using the form provided. Inform the borrower that he will receive an explanation by mail. This form is not to be displayed. If the complaint is made by telephone, take the borrower's name and address and tell him that a form will be mailed to him. 14. LOST AND STOLEN ARTICLES 15. LOST AND FOUND ARTICLES 18. unclaimed. 1 Policies Affecting the Public The Library can assume no responsibility for lost or stolen 16. TELEPHONES All articles, money, etc. found in the Central Library are sent directly to the Manager of the Buildings Department. If there is any identification on the articles, the borrower is notified either by phone or letter. At Branches articles should be disposed of after one year if They should be given to a recognized social agency. Library telephones are not to be used by borrowers as the lines must be kept open for business purposes. Borrowers should be directed to the nearest public telephone. However, it is permissible to take a message for a borrower in an emergency. 17. TYPEWRITERS MUTILATION AND THEFT OF LIBRARY PROPERTY Borrowers may use their own portable typewriters providing they do not disturb other borrowers. Attention is called to the following extract (No.375, Section 910, page 100) from the Laws of Pennsylvania, 1939: Whoever wilfully cuts, mutilates or otherwise injures any book, volume, map, chart, magazine, newspaper, painting, engraving or statuary belonging to or deposited in any public library, free public library, museum, or gallery, or in any department of this Commonwealth, or procures such injury to be done, is guilty of a misdemeanor, and upon conviction thereof, shall be sentenced to pay a fine of not more than three hundred dollars ($300), or undergo imprisonment not exceed- ing six (6) months, or both, and shall be liable to make good the said damage or injury to said institution, in addition to the aforesaid fine and imprisonment. No prosecution shall be maintained under this section unless MON 18 (cont.) - 20 19. 20. " Policies Affecting the Public the library, museum, gallery or department prosecuting, shall have at least two printed copies of this section conspicuously placed upon its premises. The law must be enforced with discretion, and the following guides may be helpful: (1) a child or a student would never be arrested on the spot, he should not be allowed to leave the Library until he gives con- vincing evidence of his right name and address; (2) much the same procedure applies to adults, but in extreme cases where the mutilation is serious and the person is combative, im- mediate arrest is in order if a police officer is available. Con In general, a reprimand, payment for the damage, and loss of library privileges for some period constitute sufficient punish- ment for a first offense. Prosecution under the law should be made, however, for repeated or aggravated offenses. Consult the director, if feasible, before arrests or prosecutions. USE OF BRANCHES BY NON-RESIDENTS All persons living outside the city may receive library privileges upon payment of $3.00 per year. Non-residents who do not have library cards are free to use all agencies for reference purposes. They are expected, however, to take such service as is available in the Branch at the time of their visit. Agencies cannot take time to order material from Central, reserve their own books which are in circulation, or make phone calls on complicated reference questions. Such services are a tax on the time and resources of the Library, of which there are not enough to do a thorough job with the regular borrowers. If non-resident's reference questions cannot be satisfied in the branches, the inquirer may be referred to the Central Library. CONTESTS Because of the frequent requests during a contest, the Library is unable to take the time to search for answers to contest questions. However, it must be remembered that an opportunity may present itself to introduce reference tools to a new group of borrowers, and assistants should take this opportunity to suggest possible sources for the information. Telephone inquiries are discouraged, but a suggestion may be made to the inquirer to come to the library to consult appropriate material. (Groups of books may be put on reserve for the duration of the contest.) Departments and branches are free to place temporary restriction on valuable material to avoid mutilation through too heavy use by contest workers. ! 21 - 23 PERSONNEL 21. APPLICATIONS FOR POSITIONS 22. RESIGNATIONS All applicants for professional positions are interviewed by the Personnel Officer and appointed with the approval of the Director. Applicants for non-professional positions, including full time pages and Central part-time pages, are interviewed and appointed by the Personnel Officer after consultation with the Department Head concerned. Branch part-time pages are appointed by the Branch Librarian. The Library will appreciate having notice of intended resignations as far in advance as possible; several months are some- times required to fill a vacancy. Except in emergencies, one month should be the minimum period for professionals; two weeks for non- professionals. Resignations of professionals should be made in writing to the Personnel Officer, with verbal notice to the Department Head or Branch Librarian; members of the non-professional staff should give verbal notice to the Department Head or Branch Librarian. Staff rating sheets are to be filled in and sent to the Personnel Office upon the resignation of all professionals and cleri- cal assistants. Form "Employment Requisition" must also accompany resig- nation of staff member. 23. RECORDS OF STAFF MEMBERS The Director's Office should be furnished with the name, address, telephone number, education, previous experience, and date of birth of new part-time employees at the Branches. A duplicate should be sent to the Personnel Office. Form #31 has been supplied for this purpose. In the case of those living away from home, the family address should also be given. The Personnel Office takes care of this for all full-time employees. Changes of address or telephone number should be reported immediately to the Department Head, the Director's Office and the Personnel Office. It is important (for emergency calls, illness, etc.) to have an up-to-date directory of the staff. Three copies should be turned in because a complete file of staff members is kept in the Reference Department as well as in the Director's Office and the Personnel Office. 1000 ? 23 (cont.) - 25 Educational records should be kept up to date. If a staff member is taking additional courses at school the fact should be registered with the Department Head or Branch Librarian, as well as the Personnel Office, particularly if this extra work is leading to a degree. Upon completion of courses the Personnel Office should be notified of additional credits granted in certain subjects and the assistant's present rating; e. g. sophomore. Staff rating sheets for professionals and full time cleri- cals are to be sent to the Personnel Officer by December first of each year. 24. EMPLOYMENT OF MINORS All persons under 18 years of age employed by the Library must secure a vacation employment certificate from the Board of Public Education. Pittsburgh To Minors who Obtain Vacation Employment Certificates School. 14, 15, 16 and 17 YEAR OLD MINORS PLEASE NOTE: 1. Personnel These are to be kept on file during the term of employ- ment of the minor; they are to be returned to the Board of Public Education immediately upon resignation of the employee. 25. COPY OF REGULATIONS FROM VACATION EMPLOYMENT CERTIFICATE: 2. 6. CA.88-V4 Your Vacation Employment Certificate will be mailed to your Employer. You are NOT permitted to work more than 6 consecutive days in any one week, nor more than 8 hours per day, nor more than 44 hours per week, nor more than 5 hours continuously without an interval of at least 30 minutes for lunch. 3. Females between 16 and 20 years of age are NOT per- mitted to work before 6 o'clock A.M., nor after 9 o'clock P.M. When you leave your present employer ask him to mail your Vacation Employment Certificate to this office at once. 5. A new Vacation Employment Certificate must be issued before you are permitted to go to work for a new em- ployer. PUBLIC SCHOOL PUPILS see your principal or counselor and obtain the Preliminary Blank for your new employer to sign. PARISH AND PRIVATE SCHOOL PUPILS will come to this office for the Preliminary Blank any after- noon after school hours up to 4:30, except Saturday. Parent need NOT accompany you. 1 25 (cont.) II. 14 and 15 YEAR OLD MINORS PLEASE NOTE: 1. 7. During JULY and AUGUST all PUBLIC, PARISH AND PRIVATE School Pupils will come IN PERSON to this office for the Preliminary Blank any afternoon, between 1:30 and 3:30, except Saturday. Parent need NOT ac- company you. 2. Personnel You are NOT permitted to work before 7 o'clock in the morning, nor after 7 o'clock in the evening, nor while the regular day school is in session. The time spent in school shall be considered part of the working day and working week. Remember this is NOT the Vacation Employment Certifi- cate and must NOT be presented to or accepted by any employer as such. III. PROOF OF AGE (Birth or Baptismal Certificate) Your proof of age will remain on file in this office as required by the Child Labor Law until you reach the age of 18 years. (Sec. 12 and 15 Child Labor Law) When you are 18 years of age, it will be returned at your request by mailing us a letter. This does NOT include CA.88-c30 as verified by the Dept. of Public Health on our form. 9/45 5/15/47 v DIVISION OF CHILD ACCOUNTING. * 26 - 28 28. STAFF ATTITUDES AND CONDUCT 26. PROFESSIONAL ATTITUDES Each member of the staff, as an employee of the Library, owes loyalty to the institution and an active interest in its im- provement and development. Criticisms of its policies or of its limitations, when made, should be presented with a desire to further these ends. The policies of the Library should never be publicly To all users of the Library each staff member owes cour- tesy, consideration and tolerance. No distinction between persons, whether on the basis of creed, rece, appearance, social or intellec- tual status, can be shown by an employee in a tax-supported insti- tution. A staff member should bear in mind that each day she is perhaps the sole interpreter to some new borrower of the spirit. and purpose of the Library. To her co-workers the staff member owes, at all times courtesy, self-control, good team work, and a willingness to share disagreeable assignments. 27. PERSONAL ATTRIBUTES Each staff member is expected to cultivate those attri- butes which make for dependability and self-improvement. Dignity and good taste are expected of an employee in a public institution. Good health is especially important and the staff member should so organize her time as to maintain a sensible balance between work, recreation, and rest. PROFESSIONAL CONDUCT criticized. - Criticisms of library procedure are welcomed from staff members, but should be made to the person next in authority and in a constructive spirit. The Library staff enjoys complete freedom from political influences. It must, therefore, keep itself free from active par- tisanship. Vote as a civic duty, but do not wear campaign buttons or express publicly your preference for parties or candidates, espe- cially in local elections. While on duty or in any way representing the Library, staff members should seek to avoid taking sides on those contro- versial questions, particularly religious ones, upon which people feel deeply. Never should a borrower be criticized or ridiculed, even by intimation, in the hearing of another borrower. In dealing with the public, staff members should maintain a businesslike attitude. Self-control is expected under all cir- cumstances. Arguments or disputes with borrowers should be avoided. 28 (cont.) - 30 29. Staff Attitudes and Conduct [1 Staff members should explain library procedure, the need for certain ways of doing things and not say "It's the rule." A sense of humor is important and a staff member may laugh with a borrower but never at him. A friendly smile in the voice and eyes as well as on the lips is helpful in maintaining pleasant relations with the borrowers. Borrowers have a right to expect alert and interested ser- vice at all times. Assistants on duty at a service desk should be careful to remain constantly alert to the needs of borrowers. The desk should never be left unattended at any time. Staff members on duty in public departments are cautioned against being deeply engrossed in reading while in view of the public. Borrowers are often hesitant to interrupt an assistant who seems to be "busy" or on the other hand, may gain an impression that the library worker "has nothing to do but read." 11 The laws of courtesy are totally forgotten when an assistant who is serving a reader talks to another assistant behind the desk. Assistants going on or off duty should not "visit" with one another, nor should there be "visiting" during working hours. Staff members when going off duty should not prepare to leave before the hour scheduled; i.e. stop work, close their desks and pre- pare to leave the department on the hour. No staff member should ever appear behind a service desk or charge books from outside the desk wearing a hat. Personal interests should be left at home and not pursued at work; i.e. knitting, nail filing, etc. The use of first names and of nicknames, in front of the public, by members of the staff is considered a breach of good form. Chewing gum while on duty is forbidden. PERSONAL APPEARANCE It is assumed that the Staff will dress in a manner befitting the dignity of the Library. Socks may be worn by pages, but not by those in a clerical or professional position. Stockings need not be worn providing leg make-up is used. Toeless shoes are allowed if stockings or peds are used. Smocks should never be worn in public departments. Exceptions are made when shelving or doing work in which the contact of the books with the clothing is detrimental. However, it is essential that smocks be clean. 30. WORK IN PROGRESS No member of the Staff may go off duty either at lunch time or at night before putting back in its proper place any record or material with which she has been working. Each piece of work should be signed and dated, and, if unfinished, clearly marked as to the condition in which it was left. 31 - 33 Staff Attitudes and Conduct 31. TEMPORARY ABSENCE FROM DUTY When absent from duty during scheduled hours, a note must be left stating where staff member can be found. 32. CASH No member of the Staff is permitted to borrow for personal use any money from the cash drawer. 33. VISITORS OR AGENTS The Staff is not permitted to use library time for long con- versations with visitors, either of a business or personal nature. G 34 - 37 2. STAFF REGULATIONS 34. TERMS OF EMPLOYMENT Professional assistants are engaged for a trial period in order that they may have an opportunity to prove their worth to the Library. If, at the end of that time, their service has been satis- factory and they show promise of further development, the appointment is made a permanent one. Non-professionals are given a three months' trial period with the same provisions. A staff rating sheet is sent in at the end of the three month period to the Personnel Office, and a notice from the Director is sent to the successful employee of her indefinite appointment contingent upon continued satisfactory performance. 35. EMPLOYMENT OF MARRIED WOMEN The policy of the Carnegie Library toward the employment of married women has come about through the feeling that, even though home responsibilities are reduced to a minimum, there is usually a divided interest and demand for schedules and vacation periods which conform to those of the husband. The policy may be summed up as follows: 1. A married woman will not be given a permanent, full-time appointment if there is available an unmarried woman of approximately equal training, experience and personality, hus The marriage of a staff member will call for her resigna- tion. In exceptional cases, the special knowledge or unusual efficiency of a staff member, or the difficulty of replacing her, may result in her being invited to re- main in the Library's service. In other cases where there is no replacement immediately available, a staff member may be invited to remain on a temporary basis. 36. SALARY CHECKS Salary checks are issued monthly on the last banking day of the month. Checks for branch personnel are available in the Director's Office at 9:30 A.M. They will be cashed at the Mellon National Bank and Trust Company, Oakland Office upon presentation of an identification card which may be secured in the Director's Office. Because of restricted banking hours and in recognition that all staff members cannot go to the bank on short days or during lunch hours, department heads will allow the necessary extra time when such conditions exist. 37. SCHEDULES A normal working week consists of 40 hours over a period of 5 days; five full days and one half day. As the Library is open even- ings it is necessary for those in public departments and branches to Ja 37 (cont.) 9-1 1-6 7-9 Staff Regulations work at least two and not more than three evenings during the week. Under the Woman's Law of Pennsylvania, only executives may work what is known as a "swing day"--that is, a day divided into a morning and evening work period with a free afternoon. The law says "no woman shall be employed for more than 8 hours a day...or more than 5 days a week." So that in addition to eliminating "swing" days, it also makes it necessary to take a half-day some time during the week, not allowing for the accumulation of that time to be taken at some future date. A typical working schedule should look somewhat like this: 1-6 7-9 9-1 2-6 Monday Tuesday Wednesday 9-1 2-5 Thursday 1-6 7-9 Friday Saturday This schedule is posted where all the staff may see it. Once posted, each member is responsible for his own schedule and is expected to be on duty promptly. Tardiness is to be made up on the day it occurs. If habitual it may lead to dismissal. Public service is the basic reason for the existence of public libraries. The staff must be so scheduled as to present its greatest strength during the days and hours when the library is most used. This principle of public service must take precedence over all other considerations. In general, this principle makes a five-day week impracticable under present staff conditions? Some exceptions are obvious, such as Order, Catalogue, Bind- ery and Schools Departments which the public does not visit. Other exceptions may be possible, even desirable. For ex- ample, some branches which are closed on Fridays might find it to be within the public interest to schedule one or more persons on the other five week-days only. If this is done in any branch or public department the follow- ing considerations should be understood: (1) It constitutes nothing more than the making of schedules to secure the maximum value of staff time; it is in no sense the partial adoption of a five-day week. (2) This scheduling may vary from week to week. Fairness indicates that the full day off should be shared if more than one per- son is involved. It must never come to be regarded as the vested right of any individual. G 38 - 41 39. 38. SCHEDULE CHANGES 11 A certain flexibility of schedule is allowed. An assis- tant may feel free to ask for an occasional change in order to fill a social engagement or take a course at school. This change, how- ever, is always subject to the librarian's approval and this depends on the strength of the schedule at the particular time. A familiar phrase to librarians is "schedule permitting." The work being para- mount, no one should ask for a change knowing that the schedule would be poorly covered. If, in making a change, an assistant has not worked her full 40 hours, that time should be made up in periods of not less than thirty minutes. It must also be remembered when making up time that the law does not permit a woman to work more than eight hours a day. 40. OVERTIME Staff Regulations SUNDAY WORK No time may be counted as returnable overtime except when the Department Head, Branch Librarian, or someone acting in her absence, specifically requests the staff member to remain; or in an emergency, when a staff member is compelled to remain through failure of the relieving person to arrive as scheduled. BORN Since the Reference and Technology Departments are open from 2 to 6 P.M. on Sundays, time is paid those working unless they prefer to take time off. 41. HOLIDAYS The Library allows eight holidays a year and two half days for Christmas shopping (one-half-day for pages). These holi- days are New Years, Washington's Birthday, Memorial Day, Fourth of July, Labor Day, Armistice Day, Thanksgiving, and Christmas. On all these days except Washington's Birthday and Armistice Day, the Branches, Central Lending, and Central Boys and Girls Room are closed. On Washington's Birthday and Armistice Day as few people as possible report for duty, and those who work have the time returned later. The Reference Department and Technology Department are closed only on Memorial Day, Fourth of July and Christmas. On New Years Day and Thanksgiving they are open from 2 to 6 P.M. On all other holidays they are open as usual and the time is returned or overtime paid. When a holiday falls on an employee's half-day, no other half-day is granted. All employees except those on an hourly basis are paid for holidays. ** 1 42 - 44 42. CHRISTMAS SCHEDULE 44. VACATIONS The Central Building and Branches are closed Christmas Eve at 6 P.M.aff members will be scheduled for 30 hours Christmas week. Normally 43. RELIGIOUS HOLIDAYS Members of religious bodies which have special observances on days not recognized as library holidays do not receive time off for these days. Unless the schedule makes it utterly impossible, the Depart- ment Head or Branch Librarian, upon request, arranges that such an assis- tant may absent herself, on her own time, for these days. If such a day of special religious observance is taken and is not made up, the assis- tant loses the time. Staff Regulations The period for vacations is June through September. Vacation time should not be saved unless in the case of exceptional circumstances. In such cases the staff member must apply in writing to the Director stating special reasons. II. Allowances are granted according to the following schedule. I. Twenty-six working days. To the professional staff, which includes: (a) All library school graduates. (b) Professional assistants in the Technology Department, regardless of the type of their training. (c) Certain employees who are holding positions of responsibility and who were appointed before li- brary school training was required. Two weeks, with extensions for length and excellence of service. To the sub-or junior professional, office, and clerical staffs, including members of former apprentice classes, bookkeepers, stenographers, typists, shelf curators, and clerical assistants. After five years of service, the Director may, in his discretion, grant three weeks of vacation; after ten years of service he may grant the full professional vaca- tion. These vacation extensions will be based upon excellence of service, promise of future development, and value to the library--never upon length of service alone. 1 44 (cont.) III. Two weeks. (a) Shipping Department employees. (b) Clericals. (c) Pages. (a) (e) Photostat operator. Office boy. Staff Regulations Part-time employees. The assistant who is classified as a permanent part-time employee (a definite fraction of the whole) will be given the vacation to which her classification entitles her during her second summer of service. New employees. New employees who begin their service not later than October first will be given the full vacation in the following summer. Vacations for those new employees who begin later than October first will be computed as follows: (a) For those entitled to a 26-day vacation--two days of vacation for each full month of service prior to September first. ample--A librarian appointed February 15 receives two days for March, April, May, June, July, and August, or a total of twelve days. (b) For those entitled to two weeks vacation-- one day of vacation for each full month of service prior to September first. Ex- Anyone beginning on May first or later is not entitled to a vacation during that year. ܚ Resignations. Those employees who have served for six months or more, and who give proper notice of resignation as defined in paragraph 22, will be allowed one or two days (depending upon class of employee) for each full month of service since the preceding October first. Example--A librarian resigning February 15 receives two days for October, November, December, and January, a total of eight days. Anyone resigning before October 1, having already taken her vacation, has the salary for the number of days in excess of the number to which she is entitled deducted from the final check; i.e., if she has an allowance of 12 days, all of which she took in June and she resigns August 1, she is to have de- ducted the salary for two days (the allowance for August and September). Bindery. 200 Basic--two weeks. After ten years--two weeks, plus one day's vacation for each year of service beyond ten, up to a total of three weeks. 45 - 48 Staff Regulations 45. HOLIDAYS AND SHORT DAYS An extra day is added to the vacation allowance when a holiday falls within the vacation period. No adjustment is made in the schedule when a short day falls within the first or last week of the vacation period. 46. VACATION ADDRESSES Before the beginning of a vacation each staff member is re- quired to leave her vacation forwarding address with her Department or Branch Head. 47. LEAVES OF ABSENCE Allowance With Pay Allowance of time will sometimes be given for study, when it is directly connected with the employee's position and will result in improvement in the Library's service. Allowance will be made for emergency serious illness or death in the immediate family, and to attend funerals of relatives. This includes immediate family only and all other absences must be made up. Allowance will be made when member of a household is ill and house is quarantined. Allowance will be made for attendance at Library conferences. Allowance Without Pay Allowance without pay may be granted for travel, additional vacation, etc., if such absence does not hamper the work of the agency. Allowance without pay may be granted for illness in the home when no other arrangements can be made to care for the situation. Jury Duty and National Guard If members of the staff are subpoenaed to serve on federal juries, they are not only permitted to do so, but are obliged to serve, except for reasons of sufficient importance to the Director. Salaries will be paid for the time that staff members are away from work for this purpose, but the money received for jury duty must be turned in to the Director's Office. In case a staff member needs to claim exemption from such jury service, she must obtain permission from the Judge try- ing the case. The same ruling applies to those called for National Guard duty. 48. SICK LEAVE The amount of sick leave with pay depends upon circumstances, such as length of service and the previous health record. It is always liberal, and includes the ordinary illnesses suffered by the normally healthy person. Staff members are encouraged to remain at home when suffering from colds. To come to work may result in more serious illness later, and is likely to spread the contagion among others. When absence is considered necessary, the staff member should notify the Department Head or Branch Librarian at once so that schedules can be arranged and a substitute provided; e.g. if unable to keep a 1 o'clock schedule, supervisor should be notified l not later than 10 o'clock. 50. PERSONAL APPOINTMENTS 48 (cont.) -52 49, DOCTOR AND DENTAL APPOINTMENTS Doctor and dental appointments should be made on the staff member's own time if possible. If impossible to do so, the time is granted but must be made up by the staff member. ments. Staff Regulations 52. ACCIDENTS No make-up time is allowed for purely personal appoint- 51. MAKING UP TIME Time must be made up in periods of not less than one half hour and always at the convenience of the department concerned. No half hour lunch period is permitted except in case of emergency. Any staff member injured "in line of duty," that is, through using any library equipment, or due to any defect in the library property, or through any other accident which is incident to his employment will be adequately cared for. The Library carries Workmen's Compensation Insurance and the following is the procedure for first-aid or emergency treatment in case of accident to employees: Between 9:00 A.M. and 5:00 P.M. Call Dr. Landon's office, Schenley 1-4245 at West Penn Hospital and inform them of nature of injury. Send patient to Mathilda Street entrance of West Penn Hospital; go to L Wing, second floor, to Dr. Landon's office and identify the Library's insuring company as "P.M.A." (Pennsylvania Manufacturers' Association). 52 (cont.) - 53 Staff Regulations Before 9:00 A.M. and after 5:00 P.M. Inform Call Schenley 104200, ask for Emergency Room. them of insuring company and nature of injury. Send patient to front entrance of West Penn Hospital to reach Emergency Room. Ask for Dr. Landon. Should an ambulance be necessary, Dr. Landon's office or Emergency Room will take care of sending it. Specific instruc- tions as to location and Building entrance should be given when arranging for an ambulance, Note: 1. A Branch Librarian at her discretion may send the employee to a nearby hospital. Note: 2. Accidents not requiring emergency treatment should be sent to Dr. Wycoff, at the West Penn Hospital, who holds consulta- tions for Dr. Landon at 1:00 P.M. every day except Sunday. Note: 3. In cases where an ambulance has been sent for, notify the telephone operator that one is on the way, so that he or she will know how to handle incoming calls that might come in concerning the accident. Note: 4. In the case of an accident to an employee, a report should be sent to the Controller's Office immediately following the acci- dent. Forms are provided by the insurance companies. again 53. STAFF BORROWING PRIVILEGES Staff members, including full-time pages, may borrow books on their names. Books should be returned promptly on the date due. Seven-day books are not renewable and fourteen-day books are renewed automatically unless reserved. It is well for the staff to renew their books, however, as overdue notices do not arrive until two 53 (cont.) - 58 weeks after the books are due. Staff members are required to pay fines on seven-day books from the date they are due, and on other books from the end of the renewal period. Fines will be waived on books borrowed to prepare talks, learn stories, or for other library purposes. Staff Regulations The staff may not take books until they have been availa- ble to the public for four weeks. The Lending Department reserves any books in the collection without charge except those titles which are also in the Staff Library. 54. THE STAFF LIBRARY The Staff Library (located in the Personnel Office) was established to permit assistants who work with the public to become acquainted with the new books without using copies intended for the public. Books are lent for a period of one week and must be charged by the borrower. Branch staff may send in their reserves, which will be filled and the books sent by the regular messenger service. The Staff Library also includes recent books of profes- sional interest which are available to all staff members. vations will be filled in turn for these titles. Reser- 55. STAFF BOOK ORDERS 56. TRANSPORTATION A privilege that all staff members enjoy is that of buying books or periodical subscriptions at a discount, for personal use only, through the Order Department. All orders must be made in writing, giving full information: author, title, publisher, edition, price-- name of staff member and agency. These books must be paid for promptly in cash, never later than the first of the following month. 57. TELEPHONE CALLS The Library provides carfare for staff members travelling to points beyond ordinary activities, such as branch people going to distant stations. Personal use of telephones must be restricted to emer- gencies, as the lines must be kept open for business calls. 58. LOCKER KEYS Lockers are provided for the Central staff, and keys are available in the Director's Office. A deposit of fifty cents 59 - 62 61. is required which is refunded when the key is returned. 59. CENTRAL STAFF REST ROOM There is on the first floor of Central Library a suite of rooms consisting of locker room, lavatory, kitchen, dining room, and lounge for the exclusive use of the staff. The latter room is intended for resting and reading, and sould be kept as quiet as possible. It is requested that smoking be confined to the dining room. 60. FACILITIES FOR MEALS For those who wish to bring or prepare their own meals, there is a kitchen and dining room, with hot plates, electric re- frigerator, tables and cupboards. Kitchen lockers may be secured through the Director's Office. Staff Regulations AFTERNOON TEA The Carnegie Institute Cafeteria serves luncheon between the hours of 11:45 and 1:30 each day. It affords a convenient place to lunch at a reasonable cost. A slight discount is granted employees of Carnegie Library and Institute upon presentation of a staff identification card which is obtainable in the Director's Office. Tea is served each afternoon between 3:30 and 4:30 o'clock at Central and some branches. Each staff member is permitted fifteen minutes for this period of relaxation. No tea time is allowed for part time employees who work less than four hours a day. At Central a nominal charge is made to cover operating expense; each branch makes its own arrangements about expenses. 62. PENSION PLAN The Library is a member of the A.L.A. Metropolitan Re- tirement Annuity Plan. All those who have completed two years of library service (includes one year of Library School) are eligible. All who have reached the age of thirty must join. Five per cent of the employee's salary is deducted each month from the payroll. Up to the age of thirty, each member carries the payments alone. At thirty, the Library contributes an additional amount, approxi- mately four per cent. The normal retirement age is 65. Arrangements can be made for an earlier retirement, but this would mean a smaller annuity. See the Executive Secretary for particulars. . 63 - 65 Staff Regulations 63. HOSPITALIZATION PLAN The Library is a member group of the Hospital Service Association of Pittsburgh, a non-profit organization to provide hospital care for a nominal monthly payment. The plan is open to all staff members in good health and may be joined by application to the Director's Office. The payment amounts to $1.00 per month for an individual, $2.00 for husband and wife, and $2.50 for in- dividual and family, with semi-private accommodations. (Rates for ward service are, respectively $.75, $1.50 and $1.90). The care includes, briefly, 21 days in any participating hospital, with meals, ordinary X-ray, maternity care (with family rate after contract has been in effect for twelve months) and out-of-town care in non-member hospitals. There is a semi-annual enrollment date for membership in the Plan. However, new employees may become members the first or second month following employment. Staff members may also join the Surgical and Medical Care Plan in conjunction with the Blue Cross Hospitalization Plan. Additional information will be furnished on request to the Auditor's Office. 64. BONDS Staff may purchase United States Savings Bonds through the Payroll Savings Plan. Amounts varying from $2.00 up may be deducted from the monthly salary toward purchase of a bond. 65. CREDIT UNION The Pittsburgh Carnegie Library Employees' Federal Credit Union is a mutual association and is, in effect, a small mutual bank. A board of seven directors has general supervision, a credit committee of three passes on loans, a supervisory committee of three exercises a final check. The board and committees are elected by the members. The purpose of the Credit Union is to make loans to mem- bers, and to encourage savings. Interest on shares depends upon the earnings of the Credit Union. Each member must pay a twenty- five cent membership fee, and buy one or more shares at $5.00 each. The shares may be paid for in installments of twenty-five cents or more per month. A member may withdraw, and receive cash, although a short notice may be necessary. Members belonging less than three months may obtain a loan of $50.00 provided a suitable co-signer is obtained. Members belonging over three months and less than six months may obtain a loan of $100.00 provided that a suitable co- signer is obtained. 65 (cont.) 67 Staff Regulations All members belonging over six months may obtain a loan of $100.00 on their own signature, provided they have one share in their account. A small rate of interest is charged. Passbooks for Bank Day may be left in the Assistant to the Director's Office on the first Friday after pay day of each month. She will see that they are delivered to the Treasurer, and not sent in the building mail. 66. CERTIFICATION The Pennsylvania Library Association now has a voluntary certification plan for librarians. It is the hope of the Associa- tion that all Pennsylvania librarians will apply for certification and that trustees can be induced to employ only librarians who hold certificates. After sentiment grows more favorable, it is hoped that this voluntary plan can be replaced with a compulsory plan which will be administered by the state as is now done for teachers. bers. There are various grades under which librarians can be certified, depending upon education and experience. Since Car- negie Library of Pittsburgh has a position of leadership in the state it is desirable that all staff members who are eligible secure certification. Information and blanks can be secured through the Director's Office. 67. STAFF ASSOCIATION The purpose of the Staff Association is to promote the professional, economic and social interests of its members. Through its standing and special committees the Association participates in many of the policy-making activities of the Library. All interested employees of the Library may become mem- 68 - 69 68. GENERAL TELEPHONE PROCEDURE Personal use of the telephones should be restricted to emergencies, as the lines must be kept open for business calls. The telephone should be answered as promptly as possible. The assistant should ask the persons with whom she is working to ex- cuse her for a moment, unless the business she is conducting with the borrower can be completed in a very short time. If the tele- phone call requires a little time, the inquirer should be asked to hold the line until the assistant is free to take care of him. Only those assistants who have been authorized by the Department Head or Branch Librarian to give information over the telephone should do so. However, if the specific person asked for is not there, ask the person calling if he would like to speak to the one next in charge. When answering the telephone, a staff member should speak distinctly and directly into the transmitter. She should not say "Hello", but identify herself officially at once by giving the name of her department or branch; e.g., "Reference Department", or "East Liberty Branch Library. 11 When a staff member is called to the phone, she should identify herself by saying "This is Miss----speaking.' Care should be taken not to monopolize the telephone for an undue time, in order to read to the inquirer a long article or poem. In general, if it would take longer than a few minutes to give the information, the inquirer should be asked to come in and consult the material. If the material cannot be located quickly, ask the inquirer to call back or take his number. 11 School reference work should be discouraged over the telephone and the student asked to come in to consult the material. 69. TOLL CALLS Long distance and suburban calls for library purposes are to be made only in urgent cases. At the Central Library, the operator will ask each employee who makes a toll call through the Carnegie Library Building telephone exchange to state whether the call is a personal one, and if it is, to give his home telephone number. The call will then be charged directly to the person making the call on his home bill. At the Branch Libraries, the employee making the personal toll call will ask the Bell operator to charge the call to his or her number. The above does not apply to any toll call that comes within the classification of institutional business. At the Branch a record should be kept of all business toll calls as the Buildings Office will check at the end of the month. 70 Telephone Procedure 70. TELEPHONE CALLS WHEN BRANCH NOT OPEN Telephones should be answered if a staff member is on duty. Books should be renewed, information given, etc., but the borrower should be told that "the Branch will not be open until (the time) but that we will be glad to do this for you. If impossible to give the information until the Branch is open, tell the borrower when he will be able to get the information. 71 71. LIBRARY MEETING ROOMS The decision as to the use of the auditoriums belongs to the Head of the Buildings Department; the use of the study rooms to the Branch Librarians. The use of study rooms is primarily intended for study clubs, educational groups, and groups using library materials. If the study room in question is not in use by such a group (mentioned above) it may be used by other organizations, with the understanding that if requested by a group (as mentioned above) the other organization would have to relinquish their privilege. There should be adequate notice given to any group being asked to give up the room. Use of the study rooms after 9 P.M. will entail a jani- tor's fee of $1.00, payable to the custodian or guard on duty. Receipt should be given. Co Unions which request the use of study rooms should be considered in the same category as a Board of Trade or a Business- man's Association, and be granted their use. All requests for use of the branch auditoriums are to be sent to the Buildings Department by the organization wanting to use them. The Buildings Department notifies the Branch Librarian, in advance, each time the auditorium is to be used. There is a small fee for meetings for which no admission It is slightly larger if admissions are charged. is charged. : · 72 - 76 72. GENERAL 73. 75. PAYROLL The Executive Secretary notifies the Department or Branch of the date the payroll is due in the Personnel Office and the Director's Office. Payrolls are sent in monthly except in December. Two payrolls are sent in this month, the first including only regular employees. Regular employees are those who are engaged by the month or fractional part of a month and whose salaries are a fixed amount. The second payroll includes only employees on an irregular schedule. These employees are those who are engaged for part time and have their rates fixed by the hour. Overtime for regular employees is entered on the second payroll. Payrolls should not be folded but should be sent in a flat envelope. Payrolls must be typed and sent in in duplicate with the name of the department or branch at the head of each sheet. In the case of the Branches, both departments are listed on one sheet, listing the names in the order of the importance of the position. TIME RECORDS Do not leave blank lines in the body of the payroll. Payrolls must be signed by the Department Head, Branch Librarian, or the acting assistant in charge. Signature should be placed on the last line in the lower right hand corner of the sheets. A time sheet (form #251) should be kept by each depart- ment and branch head listing each employee. This should be checked daily for hours worked, sick leave, etc. 74. NAME COLUMN position. Enter the names in the order of the importance of the Names should be entered in the form which agrees with the employee's signature on the withholding tax blank. One full name and one initial only should be used. POSITION COLUMN Give the title of the position filled by each person; as head of department, branch librarian, part-time page, etc. 76. OVERTIME HOURS Overtime hours for members working off payment of pro- fessional dues are entered under "Overtime Hours. #1 --- ...Homewood Brunch Name Mary E. Brown Jane M. Doe Eleanor Smith Mary A. Dobbs Elizabeth R. Jones Dorothy Greet. Patricia E. Gray Marilyn Jackson Ruth A. Black Mary L. Williams Catherine Young Margaret Johnson Nancy B. Hobinson 20 49 49 dhene de centres de da-40 Branch Librarian Children's Librarian Senior Librarian Librarian Position Librarian Librarian Substitute Librarian Clerical Assistant. Clerical Assistant Part-time Clemical Assistant Substitute Clerical Assistant Page Student Assistant CARNEGIE LIARY OF PITTSBURGH Overtime Sunday hours hours 5 next Continued on next page Total hours worked 12 22 12 Days absent 11 2 3 69 *Rate 69 *Amount Pay Roll for.. July 1949 Vacation June 27 (26 days / 1 holiday) Remarks July 27 beeeeeeease d S. L. July 12 ( day) P. L. A. July 6 - 9 (no deduction) New July 15 Resigned July 22 (Includes 18 days vacation allowance 1 holiday) No work during July Worked June 28 A.L.A. dues 5 hours Transferred from E.L. July 11 --- I. of A. July 11- 14
    > I. of A. July 1 July 6 (3/4 time) Time reported from June 11 July 12 Re-appointed July 5 Time reported from July 5 - July 12. Resigned July 30 Time reported from June 11 July 30 H.T.R. July 7 Previously reported (Nancy Robinson' = ---- Homewood Branch Name Evelyn C. Gray *Mo Paul Adams, Jr. in th umns Page ***** at a flat de arte de d Position Part-time page CARNEGIE LIF CAMO Overtime Sunday Total hours hours hours worked RY OF PITTSBURGH 58 Days absent ***il GA *Rate $ *Amount Pay Roll for. July 1949 New July 1 ► G ----- qete dhe vendas de Remarks Time reported from June 11 - July 12 E. Br Brown Mary 78 - 81 80. 78. HOURS WORKED COLUMN The payroll record for employees appointed on an hourly basis is recorded in the "Hours Worked" column. Time worked for part-time employees is calculated from the day the previous month's payroll was due through the day before the current payroll is due in the Director's Office. 79. DAYS ABSENT COLUMN RATE AND AMOUNT COLUMNS Regular employees only are reported in Days Absent column. This does not apply to sick leave. It is used only for new appoint- ees, present staff members who resign during the month or members of staff who may be granted leave of absence during the month. Nothing is to be recorded in the "days absent" column except time to be deducted from the monthly salary. Do not enter anything under these columns. 81. REMARKS COLUMN Payroll Indicate new employees by the word "New" and the date of the first day of work. If the employee has been previously employed by the Library, indicate this fact by the word "Reappointed" and the date of the first day of work. Indicate employees who leave the service by the word "Resigned" and the date of the last day worked, and report when- ever possible upon the payroll of the same month if notified in time. 11 Indicate employees transferred from another branch or department by the words "Transferred From". Give date of first day worked. Names should appear only in one place in the payroll. If an assistant has been transferred, the name should not appear upon the payroll of the agency from which she has been transferred. Sick leave amounting to half a day must be reported. Use the form "S. L.", with the date or inclusive dates. Holiday time is to be reported in the form "H. T. R.", with the date or inclusive dates. Vacations are entered as "Vac. with the inclusive dates. Where vacations cover parts of two months, give inclusive dates on both payrolls. , In case any time is carried over and returned later it should be indicated as "Vac." with dates and (19--Vac.) Leaves of absence without pay should be noted by "L. of A. and inclusive dates given when known. Otherwise state, 11 "L. of A. Return indefinite" and report on one payroll only. 81 (cont.) - 85 84. Payroll Indicate absence on account of death in the family by "Death in family" and give dates. This applies to the immediate family only. All other cases must be leave of absence. Absences on library business should be noted, and the occasion and the inclusive dates given; e. g. A. L. A. June 5-12. Regular assistants who work only part time should be here designated,, or time, as the case may be. 4 3 When an employee works off professional dues, enter names of professional organizations and numbers of overtime hours. For a change of name, enter employees new name in the name column and specify under Remarks "Formerly----.' In case "Jr." has to be added to the employee's name add the Jr. in the name column and specify under Remarks "Previously Reported----. 11 82. PART-TIME SUBSTITUTES Assistants who are working part-time in more than one agency should be reported on a separate slip which should be sent to the agency upon whose payroll she is listed. Give name, total hours worked, dates and department in which worked. In case the correct agency is not known the Executive Secretary should be called for this information. 83. NEW EMPLOYEE RECORD 11 Branches should send in an educational and personal record data with the payroll for part-time pages whose names are appearing on the payroll for the first time. (Mimeograph form furnished by Director's Office). WITHHOLDING EXEMPTION CERTIFICATE On the first day that new part-time pages report for work, please have them fill in a withholding exemption certificate at once and send it direct to the Auditor's office addressed to: Auditor's Office Carnegie Institute If it is coming from a branch, please send it by U.S. mail--do not send it by messenger. If the status of an old employee changes, have her fill in a new blank and send at once to the Auditor's Office addressed as requested. If blank forms are needed, call Auditor's Office. 85. REFUND ON BALANCE OF BOND When staff member resigns send note to Auditor's Office requesting check for any balance which person might have coming to him towards the purchase of a bond. 86 86. ANNUAL REPORTS The annual statistical report is compiled in the Office of the Director from the statistics sent in by each agency every month. The written reports of the year's work which are required from Department Heads are sent to the Director around February first for his information and use in making up the general report for the Library. Branch Librarians submit only an annual statistical re- port around February first unless they wish to note something of special interest to the Director. Submit one copy to the Director, one to the Assistant to the Director, and keep one copy at the Branch. 87 - 89 87. SUPPLIES Requisitions for supplies are made out on regular requisi- tion blanks and typed in duplicate. The original is sent to the Director's Office addressed to the Executive Secretary. Branch or- ders are due February first and August first. Department orders are due March first and September first., The duplicate is kept in the agency to check the supplies when they come. Supplies for adult and juvenile departments of Branches are listed together. Requests for carfare, postage stamps, and publications are each put on separate requisitions. Mimeographed forms must be on a separate requisition and marked "mimeographed form #----." Requests for rubber stamps must be in duplicate and a sample of the type included. Bulletin paper is requested from the Staff Artist. The form number and the name of each article must be given and the amount wanted indicated in "amount" column. The exact quantity should be noted; e.g. 500-not one package. In case of doubt a sample of the material desired may be clipped to the requisition. Articles are arranged consecutively, those with large A in front, first. The requisition is dated and signed by the person in charge. Non-resident books (#356) must be ordered early enough to allow sufficient time for printing them. The last number in the old book must be noted on the order. Check supplies as they come, and if they are incomplete or if there is any error, send a list to the Executive Secretary immediately. Do not return supplies sent until you have notified the Secretary. If substitution is made or the supply is exhausted a note will be included with the shipment. An index to supplies is kept in each agency. Printed forms appear on mimeograph sheets, all others on cards. 88. PETTY CASH FUND GR Each branch has $2.00 for incidental expenses. On the last Friday of each month a requisition should be taken to the Director's Office to replace any of the money which has been spent. Receipts for expenditures should be attached. 89. CANCELLED MAIL Any postals, etc. filled out but, for some reason, not mailed should be kept until a reasonable number has accumulated. Note number included in each package on outside and return to the Director's Office to be redeemed. 90 - 91 90. DUTIES THE ASSISTANT TO THE DIRECTOR Under the general supervision of the Director, the duties of the Assistant to the Director are as follows: The Library System (1) Appointment, assignment and transfer of all professional and non-professional help, with the exception of Branch part-time pages, (after consultation with department or branch concerned.) (2) All changes in assignments of part-time help, increases in hours worked, etc. (3) Salary adjustments. (4) The assignment of substitute help, both professional and non- professional, in cases of illness or other emergencies. (5) Planning for staff betterment. (6) Direction of Friday Branch Meetings. (7) The making of long range studies of existing methods and pro- cedures, and new areas of service. (8) Such special and temporary duties as may be assigned from time to time. (9) Supervision of the Special Investigator. The Branches THE EXECUTIVE SECRETARY She acts as a Department Head in relation to the branches. Branch Librarians will report directly to her on all matters of ordinary administration. 91. DUTIES (1) Does all preliminary work in preparing the budget. (2) Maintains controls on budget expenditures. (3) Controls preparation of payrolls; decides disputed questions on time allowances, sick leave, etc. Handles retirement annuity plan. S (4) (5) Purchases all supplies and equipment, except books, and supervises their distribution. (6) Supervises the work of the Director's Office and acts generally for the Director during his absence. 92 92. DUTIES THE ADMINISTRATIVE ASSISTANT Under the general supervision of the Director the duties of the Administrative Assistant are as follows: (1) (2) (3) Supervises the stacks and page service. Acts as liason man with the Buildings Department. Aids the Director, Assistant to the Director and Executive Secretary in minor administrative duties. 93 - 96 WORK OF THE CENTRAL LENDING DEPARTMENT 93. LENDING DEPARTMENT The functions of this Department are: (1) the lending of all the circulating materials; (2) ready reference work; (3) the registration of all borrowers at the Central Library and the correla- tion and revision of branch registration; (4) such routine work as the charging and discharging of books, sending overdue notices, reserves, snags, counting and recording circulation, slipping of books, etc.; (5) and that part of inter-library loan work which in- volves the lending of material to other libraries. 95. In large libraries the Lending Department is often broken down into several divisions of special subjects or services. Those in Pittsburgh are as follows: 94. PUBLIC AFFAIRS ROOM The Public Affairs Room features circulating books, pam- phlets, and magazines dealing with current problems, and with inter- cultural and racial relations. It was made possible through the generous interest of Mabel Lindsay Gillespie, who has been active in organizations promoting racial understanding and good citizenship for many years. JAMES ANDERSON ROOM S The James Anderson Room for Young People is a bridge between the Boys and Girls Room, with its close supervision, and the freedom of the Adult Department. Besides recreational reading there are books for school reference. All vocational materials are also found here. Mr. Anderson's name has been given to this room because he was the Allegheny resident who opened his own home library to the working boys of the city. Andrew Carnegie was one of these boys, and he later ascribed his interest in libraries to this early ex- perience. 96. DAVID GILLESPIE ROOM This "browsing" room is for the reader who has no purpose beyond the finding of a good book to suit his tastes and mood. The books and furnishings have been provided in memory of Mr. Gillespie by Mrs. David Lindsay Gillespie and Miss Mabel Lindsay Gillespie. ? 97 - 99 97. FUNCTION 98. ADMINISTRATION Each branch library maintains a small, well rounded collection of actively used books, both reference and circulating. Increasing emphasis is placed on purposeful reading, the circula- tion of adult nonfiction, reference work, and the development of services to young people. Prompt service both on fiction and all other books is the goal. Alertness in borrowing from the Central Library, in ordering new books and securing vertical file matérial in sufficient quantities is indicative of the effectiveness of a branch. WORK OF THE BRANCHES continuations. Branches are under the general supervision of the Assistant to the Director, the children's work being supervised by the Head of the Boys and Girls Department. Weekly meetings are held on Fridays for the branch librarians. These meetings are conducted by the Assistant to the Director for the discussion and selection of adult books and problems of general branch administration. Meetings are conducted semi-monthly from September to June by the Head of the Boys and Girls Department for the Boys and Girls Department personnel. These meetings are held for the discussion and selection of juvenile books and children's work. Each branch has its own budget for books, periodicals and Because the branches serve as centers in each community, the branch staff learn to know their public rather well, to know many people personally by name, and to be in touch with reading tastes. There is a close personal relation between the librarian, the books and the readers at all branches. Branch librarians and assistants also visit schools, churches and all community centers to make personal contacts with people and to stimulate wider use of branch facilities. 99. ADULT STATIONS statistics. Some branches maintain stations in housing projects, community centers, etc. These stations contain a general collection of fiction, non-fiction and sometimes magazines. These stations are open on a limited schedule and are usually operated by the branch personnel. Station circulation statistics are included in the branch If a station day falls on a holiday the books are charged for the following week. If an unexpected holiday occurs, such as a Saint's day, or any other unforseen circumstance, the books are automatically renewed. 100 100. REGISTRATION Borrowers are registered so the Library may have on file information which will serve as a means of future identification of the borrower. It is for the protection of the borrower as well as the Library that necessary information be recorded; i.e., for lost cards, temporary cards, etc. The information is also for the use of the Library in contacting the borrower for the return of books. The registration desk is usually the borrower's first point of contact with the Library. Impressions received there are lasting and may make a satisfied borrower, always friendly toward the Library, or the contrary. Assistants should avoid "red tape' as far as possible and tactfully ask for only the information consist- ent with an accurate registration. ་་ For Procedure see separate Registration Book. The Central Library maintains a union file comprised of its own applications signed by borrowers as well as a duplicate of all the signed applications of the borrowers from the Branches. This file is useful in answering various questions about registration, and it serves as a means of avoiding duplication of borrower's cards throughout the system. The registration statistics of all agencies are recorded and released from the Registration Desk at the Main Library. A re- port of total registrations is entered each day and a compilation (adult and juvenile) for each agency and for the complete system is made at the end of each month. In order to record accurately the number of registered bor- rowers for any given period, the registrations which have expired during that period (5 years) must be deducted from the total regis- trations. This difference added to the last record of registered borrowers gives the correct number of cards in force in the library system. ! 101 - 103 101. CIRCULATION WORK 102. CHARGING SYSTEMS Circulation work may be described as that library activity which furnishes the reader with such materials as he needs for home use. Various systems of charging are in practice throughout the country. Small libraries use a charging system known as the Browne System. The two systems which are used generally, however, are the Newark Charging System and the Detroit Charging System. A number of libraries are adopting mechanical devices for charging books. Among these are the Dickman Electric Book Charger, the Gaylord Electric- Automatic Book Charging Machine, etc. 103. CIRCULATION OF BOOKS (GENERAL) The period for which books are lent is determined by the resources of the library compared to its use. Two practices are com- monly in force among libraries. Books are either charged for fourteen days with the privilege of renewal, or for twenty-eight days without renewal. Various exceptions are made to the regular period of loan in the case of new books or magazines because of limited supply. In Pittsburgh all books are charged for two weeks, the only exception being new fiction which are clearly marked with orange labels, and in the case of the branches, the recent issues of periodicals. These are charged for one week only. A borrower may take out ten books or more, at the discre- tion of the person in charge, on one card provided he does not deplete the material on any one subject. However, only two seven-day books may be taken. The number of juvenile books varies with the grade. Juvenile borrowers in grades one through three may take three books; those in grades four through eight may take six books. A borrower's card should be presented when a book or other material is borrowed. The card may be used interchangeably at the Central Library and all the branches. Books borrowed at one agency may be returned at another, with the exception of school stations. Books may be transferred from one library card to another only if the books are presented, except in the case of members of the same family living at the same address, or where abuse is known. This rule applies to books which have been renewed as well as seven-day books and textbooks. Cards for non-resident clubs are always kept on file at the Library. Members of the staff are not permitted to borrow a new book until it has been in circulation for one month; nor are they permitted to take out the current number of a periodical. 103 (cont.) - 105 Circulation Work Books must not be issued to borrowers in whose family there is a contagious disease. (See Health Report) Restricted books must not be issued to minors. Any book may be temporarily made reference at the discre- tion of the head of the agency. Books are never mailed to borrowers because the Library has neither the staff nor the funds for such service. 104. SETTING DATE STAMPS 105. CHARGING BOOKS Each morning the charging and discharging daters which fit over the end of a pencil, must be changed, using legible type so that the stamps are clear. In some agencies a revolving dater is used. In fixing the charging stamps, be sure the date due does not fall on a Sunday, holiday or day on which the Library is closed. Stamps must always be revised. Fine computer should be changed to the current date. In Pittsburgh a modified Detroit charging system is used. When getting books charged, a borrower must present either his regu- lar card or a temporary card which must have the borrower's name, current date and his card number, the latter written in ink. The borrower writes his own card number on the book slip and the assistant verifies the card number and checks the borrower's card to be sure that the number has not expired and in the case of a student or non-resident card that it is not out-of-date. She then stamps the date due on the date slip and the book slip. A black pencil set for one week is used for seven-day books and current magazines. A yellow pencil set for two weeks is used for all others. At the Central Library books are charged in blue ink; at the branches in red ink. The book slips are put in the circulation drawer. If the book slip is full, it is torn half way down to in- dicate that a new one should be made when the book is returned. When uncataloged pamphlets are circulated, manila slips are used for charging, the author and title of the pamphlet being written on the slip and the date stamped on the pamphlet. Officially Noted Stamp If a book has been damaged by ink, slightly torn, picture cut, or has a loose back, the "Officially Noted" stamp is used. 105 (cont.) - 107 106. Staff Initials In many agencies each staff member is assigned an initial or initials to use when renewing books, making fine records or when it is necessary to write a borrower's card number on the book slip. Vacation Books Beginning June first a borrower who is leaving the city for vacation may have books charged for October first with the understand- ing that any of the books may be recalled if a demand arises for them. The borrower must leave his card at the Library and must give his vacation address. loan. Circulation Work In general, a borrower may take as many as ten books. All ten of them may be either fiction or non-fiction as long as no one class is depleted. The librarian in charge approves all books for vacation Books which may not be borrowed: a. b. C. d. Travel guides. Charging procedure: Seven-day books or books received during the last year. Reserved books or those in great demand. Textbooks or education books. DISCHARGING BOOKS The books are charged with the vacation stamp "V Oct.1" and year date. The call numbers of all books are written on a temporary card, and this card and the borrower's regular card are filed with his application. The book slips are filed in the vacation file. When discharging the books, the record on the temporary card must be cleared. When borrower returns book, date slip is examined to see if book is overdue. Physical condition of book is also noted. See "Mutilated books." If book is not overdue it is put in bin to be slipped. 107. Fines If book is overdue, the fine is computed from the fine computer, the money put in the money drawer and amount entered on the daily money sheet. The primary purpose of the levying of fines is to secure the return of books so that they may be used by other borrowers. The fine is two cents a day (including Sundays and holi- days) for each book on an adult card and one cent a day for each book taken on a juvenile card. However, in the case of magazines or pamphlets, the fine does not exceed the cost of the article. The maximum fine that may be charged an adult borrower is fifty cents on each book; the maximum fine for juveniles is twenty-five cents. 107 (cont.) - 109 109. * At the discretion of the librarian and after reasonable warning, a borrower who habitually retains books, particularly seven-day fiction or other books that are not renewable, for more than twenty five days after the date due, shall be liable to a fine of two cents a day up to the cost of the book. A charge of 24 is made for missing date slips and 5¢ for missing or torn book pockets. In the case of a delinquent borrower where the messenger has made one or more trips to collect the books, a messenger charge of twenty-five cents is charged adult borrowers. Fines are to be paid on each volume of a work with one exception. In the case of music in which one work is bound in several parts, and all parts are returned at the same time, fine is charged as for one book. If the parts are returned on sepa- rate occasions, the fine is charged on each occasion as for one book. No fines are charged for contagious disease books. See section "Contagious Diseases. 11 No fines are collected for items lent by the Reference Department and returned at branches. 108. Fines Not Paid Form 50 5-48- Card reported lost. when... paid..... Notify, East Liberty, and Central If fine is not paid the borrower's card is held and a record of the fine made out on a temporary card is attached to the card. On this record should appear the card number of the bor- rower, the call number of the book, or author and title if fic- tion, date due and date returned, amount of fine and initials of assistant. If the book is overdue and returned without payment or borrower's card, slip book to verify card number and make out fine record as noted above. Name and address of borrower is added the following day. later filed with the bor- rower's application. This fine record is M.B Paid no Fine $ 92 P28612(34)3/11/40 3/23/41 811. 69524 3/11/483/23/18 793,1 S147 (9) 3/11/48/3/23/48 SMPLE Circulation Work 1.32 with the wind (28) Mitchell - Gone 3/11/48 5/23/48 Dumas - Black Zulip 3/1/483/23/48 (9) Bates- Purple plain 3/4/4/8 3/23/18 DUE RETURNED BOOK Gue Jane Doe 3900 Liberty POOOO CARNEGIE LIBRARY OF PITTSBURGH Avenue G 109 (cont.) 111 ܚ 110. 111. 2 If a book is a week or more overdue the assistant should slip the book before the fine is collected to make sure that the book has not been renewed. In case the book was renewed late by telephone or book was not presented for renewal, the book should be slipped immediately to see the amount of fine due. If overdue books are returned by mail, the fine is com- puted from the date of postmark. Records of all fines amounting to $1.00 or more are cleared through Central. When the borrower is registered at an agency other than that where the fine is incurred, that agency as well as Central is notified. Central notifies branches of all fines incurred on branch cards. When these fines are paid, the agency receiving the money notifies Central and the branch where the borrower is registered. After six years, fines are outlawed by law. However an attempt should be made to collect as the Library is under no obligation to issue a new card until the debt is paid. See "Stat- ute of Limitations" and "Outlawing of Fines." BOOKS FROM OTHER AGENCIES Circulation Work Books borrowed at Central or any of the branches may be returned at any other agency. The borrower is given a receipt for these books. Receipt should be filled in completely. CARNEGIE LIBRARY OF PITTSBURGH CARD NO. POooo REC'D AT Erookline Date.. Central MAR 22 1948 Books Davenport-East Side, West Side (3) 151 M98 (8) DATE DUE 917.98 563 (11) FROM SAMPLE 3/22/48 3/15/48 3/22/48 FINE PAID L UNPAID Form 248 5-44-5m 111 (cont.) - 112 Mimeographed form #307 stating where and when book was returned, and whether fine was paid or not paid is put in the pocket of each book and the books are put on branch shelf in the Lending Department or on messenger shelf in branches. 112. RENEWALS Circulation Work Phonograph records borrowed from the Music Division may not be returned at a branch because of their fragil nature. School library books turned in by mistake are returned to the Schools Department. Books belonging to other libraries are generally returned by mail. be renewed. All 14 day books may be renewed once for two more weeks, provided they are not reserved or two weeks or more overdue. Seven-day, reserved books and current magazines may not A second renewal is granted only with the permission of the librarian in charge. If a second renewal is not granted, the book must remain on the shelf for 48 hours before being charged out again to the same person. Renewals may be made over the telephone, in person or by mail. In each case, the call number of the book, the number of the borrower's card, and the date on which the book is due must be given. Books may be renewed only at the agency from which they were borrowed. Books Presented At Branch. When book is presented for renewal by borrower, slip the book and recharge it for two weeks by stamping date due on the book slip in the middle of the line below his last charge. Stamp date slip as usual, bracketing the two dates to indicate a renewal. Put book slip with circulation for the day. At Central. Central follows procedure as above except that book slip and date slip are stamped with a rotary stamp and book slips are placed in a Renewal box. The following morning all renewal book slips are filed into Renewal File under original date due. Books Not Presented. At Branch. Obtain date due, call numbers of books (if fiction, author and title) and the borrower's card number. Take book slip from tray and renew as for Books Presented. If the book is renewed by telephone or mail and there is a fine for late renewal, the amount of fine is pencilled on the card on the line where the renewal date is stamped. These slips are kept in a separate file until they have been counted in the circulation statistics the next morning. 112 (cont.) - 117 113. Telephone Renewals. 115. Book slips are then filed under the original date due, not the re- newal date, in order to correspond to the date due stamped in the book. At Central. Central follows procedure as above except that book slip is stamped with rotary stamp and book slips are placed in a Renewal box. The following morning all renewal book slips are filed into Renewal File under original date due. Not Presented. Circulation Work Telephone renewals have the same procedure as Books 114. Mail Renewals Mail renewals are handled the same as telephone renewals. When cards requesting renewals are received before date due, they are held and renewed on date due. In case book has been reserved, borrower is notified by mail that book cannot be renewed. 116. Books Borrowed From Branches. Books Borrowed From Central. Branches except Business and Downtown will call Central Lending to inquire whether any books borrowed from the Central collection may be renewed. Business and Downtown Branches, how- ever, will be notified by the Reserve Assistant at Central not to renew books on which reserves have been taken. 117. MONEY branch books. Central will telephone branches if they wish to renew All money collected from any sources is put in the money drawer noting on daily money sheet whether it is for lost card, reserve, lost book, etc. For temporary resident procedure see Registration Routine. At Central, reserve money is put in a separate box in the money drawer and no record is kept of the reserve money except the total at the end of the day. Each morning a cash deposit which varies in different agencies is returned to the money drawer. A record of this de- posit is kept in the Director's Office and the amount is signed for once a year by the person in charge. At Central: Each morning the daily money sheet is taken to the Director's Office where the fines of the previous day are totaled on the adding machine. The amount taken in for each item, fines, reserves, etc. is entered on form #310 for the Auditor's Office. 117 (cont.) Duplicate non-resident receipts and copies of receipted bills for lost and paid books accompany this form. The money is enclosed in a money envelope and sent to the Assistant Treasurer together with the deposit book. At the Branches the money. Circulation Work Daily money record Each cash transaction is noted on mimeograph form #312 in the proper column. Non-resident club cards ($5.00) are entered under "Mis- cellaneous". Every transaction is initialled by the person receiving Sheets may be kept at the B & G desk if money is received Money taken in at stations is entered in the proper columns as totals with the word "station" after the amount. there. Each column is totalled each day on the last sheet. There must be no erasures on this record. If an error is made, a line may be drawn through and the correct entry noted below. Non-resident receipts should never be destroyed. If a receipt has been incorrectly written and must be replaced, paste the voided receipt back in its place and indicate the reason for issuing the new one. A record of lost books paid for is to be kept in the branch by means of the stubs in the receipt book. Such receipts will be given to all borrowers who pay for lost books. Nothing else is to be entered in the receipt book. Weekly money report to the Auditor: Branches will close their accounting each week on Thursday. The daily sheets are cumulated each week on the work sheet (mimeograph form #311). This form itemizes and totals all money re- ceived (fine, lost and temporary cards, reserve postals, lost books, non-residents, temporary residents and miscellaneous). If there is a surplus or a deficit, or a fine refund has been made from the money drawer, an adjustment in the fines total is made and so indicated on the form. If a surplus, underline the word "over", if a deficit, underline "under". The totals are then recorded in ink on mimeograph form #310 and sent to the Auditor's Office each Friday. The Auditor also receives carbons of non-resident receipts, temporary resident forms and copies of receipted bills for lost and paid books (full or part payment). The daily sheets and the work sheets are kept on file at the Branch until called for by the Auditor. Money envelope to the Assistant Treasurer: 117 (cont.) - 118 89 ,40 15 1,00 3.00 14.44 Date Mar. 10 12 14 15 16 Over-under Refunds 118. Total Fines Each Friday the money is taken to the Assistant Treasurer's Office in an envelope on which appears the name of the agency, date submitted, collection period dates and the amount of money enclosed. The deposit book accompanies the envelope. If it is not possible to put the entire amount of the money in the envelope, put the surplus in another envelope, and merely in- dicate the amount contained therein on the outside. Name of agency and date must be stamped on the envelope also. Fines 2.31 1.86 2,64 2.39 .69 9.89 .05 9.94 ,75 9.19 anh đ Lost & Temp. Reserves دان. 25 .10 CARNEGIE LIBRARY OF PITTSBURGH 40 Brookline Branch 06 06 .03 15 Lost Books Partial Stapment 7.00 1.00 Non-Res. $3.00at 3.00 3.60 H Non-Res Temp.Res AMPLE Date remitted March 18, 1949 4 Collections for period: from hench 10, 1949 to March 16, 1949 Ooat $5.00 at Misc. Rejurd Gven Total cash Approved: Total 2.3 2.9 5.6' 2.7 8 14.4 -7 13.69 OL 13.74 M. Brower 119 119. Fines Over-under Total Fines TOTAL Refunds for Fines CARNEGIE LIBRARY OF PITTSBURGH Brookline Branch Lost and Temporary cards Reserve postals Lost Books Partial Payment Non-residents at $3.00 (/) Non-residents at $1.00 () Temporary residents at $5.00 ( ) Miscellaneous Collections for period From March 10,1949 To March 16, 1949 #310 Circulation Work APPROVED: SAMELE Date remitted March 18, 1949 $9.89 .05 .....T: 9.4...... 75 Q: !. 9...... 40. 15... 11.00 3.00 13.74 …….. M. Brown 120 122 120. * CARNEGIE LIBRARY OF PITTSBURGH Branch. Brookline Branch. Total............. Form 77 [-7-49-3500] check. Collections for period from March 10, 1949 to March 16, 1.9.4.9. Date remitted... March 18, 1949.... SAMPLE 122. SLIPPING Jennie C M. Brown ………………………………………………. 13.74 121. Checks When checks are given in payment of lost books, non-res- ident cards, fines, etc., the assistant should make sure that they are properly filled out with the following data: 1. Date. 2. Paid to order of Carnegie Library of Pittsburgh, not Circulation Work 3. Signature. If it is a blank check, the following additional informa- tion should be noted: name of bank and town. The assistant must put her initials on the back of the If borrower pays by check for lost book, check number should be entered on receipt stub. In order to complete the process of discharge, the book slip must be withdrawn from the file where it has been while the į 122 (cont.) - 124 Circulation Work book is out, and returned to the book pocket. Slipping is done by the page who compares on the book pocket and book slip (a) non-fic- tion--call number and copy number (b) fiction--author, title and copy number. 123. SNAGS S All reserved books, books borrowed from other agencies and restricted books are set aside. All books with full book slips and full date slips as well as all books needing attention are set aside. If a slip cannot be found in a reasonable length of time book should be placed on snag shelf. All bins should be emptied every day if at all possible. If a book slip cannot be found in a reasonable length of time, the book is put aside until the next morning. A thorough search for the missing slip is then made through the tray. If not found, book is kept on snag shelf and slip is searched for at regular inter- vals for a period of time. It is wise to pencil date of search on date slip to avoid duplication of work. If the book slip is not found, a regular book slip is made, marked duplicate and put in the book, which is immediately ready for circulation. A duplicate manila slip is made, dated and filed in a "Dup file." If at any time the original slip is found, duplicate may be destroyed. Before any overdue notices are sent the snag shelf must be carefully checked. If book slips are found, and the books cannot be located at once, the date when found is penciled on slips and they are filed in a "Snag" file. After sufficient time has elapsed the slips for which the books have not been found, may be sent in with deductions. 124. CIRCULATION STATISTICS In order to accomplish various purposes, figures showing use and growth of the library must be assembled and kept on regular stand- ardized forms. The number of books read by a community, the number read by children or adult readers, the percentage of fiction or any other class of books read, the number of books circulated in the busiest day or in the busiest month of the year, all may be matters of public as well as library interest. Counting and Filing Fiction and non-fiction book slips are separated and counted in the morning. The side of the slip with the last charge is turned to the front. 124(cont.) - 125 125. RESERVES Circulation Work The circulation figures which include the renewals from Adult the previous day are entered on the daily circulation slips. The total only non-fiction is counted by class, fiction is totaled. is entered for juvenile books. From these daily slips the figures are copied in ink on the monthly sheet which is sent to the Director's Office at the beginning of each month for compilation of statistics. The Director's Office compiles a record of adult circulation by class. Extra statistics which the Branch desires to keep on file are compiled by the Director's Office on cumulative sheets which ac- company the monthly sheets. Fiction circulation is filed alphabetically by author's name and under each author alphabetically by title and then numer- ically by copy number. Non-fiction is filed in classification order. Seven-day books and magazines are interfiled in their pro- per date. If a book asked for is out and a borrower would like to have it reserved, the borrower fills out a postal card with the call num- ber, the author and the title of the book desired, and the name and the address of the borrower. A charge of three cents is made for this service and the card is sent to the borrower when the book is avail- able. C Reserves may be taken by telephone. If the book is on the shelf when the borrower telephones, no charge is made and the book is held for him. If the book is not on the shelf, a reserve is filled out by the assistant and the three cents due are noted on the postal card. Circulating periodicals may be reserved. Each day the reserves which are duplicates of ones already on reserve are filed in the reserve drawer in the order of date. The others are searched for on the shelves. If not found on the shelves, the reserve cards are arranged in shelf list order and searched for in the circulation trays. All copies of the book are either clipped or starred according to the system used in the agency. If desired, the date on which the book is due may be penciled on the re- serve card. When the books are returned, they are given to the assist- ant in charge of reserves who withdraws postal card and dates it three days (on which the Library is open) in advance of the current date. The book is then put on the reserve shelf with the name of the bor- rower and the date until the book will be held. The books are ar- ranged on the shelf alphabetically by borrower's name. Each morning these books are checked and ones not called for are removed and put back into circulation unless there are more reserves. 125 (cont.) - 128 126. REMOVING SEVEN-DAY LABELS 128. Circulation Work If book is missing, at bindery, or otherwise not available, send to Central for a copy and note reason on Central request slip. Reserves take precedence over renewals. A new copy of the book is purchased for every five reserves. No reserve is taken for any book before it has been ordered. Decision to remove seven-day books from new fiction shelf will be made by the Librarian in charge. This is usually done when book is six months old unless book is much in demand. All copies should be clipped in trays so that seven-day markings will be removed. 127. REQUESTS FOR PURCHASE OF BOOKS When a borrower asks the Library to buy a certain book which is not in the collection, he is given a request card (Form #259) which he fills out, giving as much information as he has about the book and his reasons for recommending. Each request is checked by the Central Lending Department to verify author, title, date, publisher and price. The reviewing magazines are searched for reviews. The request is considered at the next book meeting and the book is approved or not approved for purchase. The Order Department notifies the borrower of the deci- sion made in Book Meeting. If the book is ordered, the name of the borrower requesting it is written on the order card and when the book is received in the Order Department a reserve slip is placed in the book. When the book is ready for circulation the agency notifies the borrower by a regular reserve postal. MINOR RESTRICTIONS QUO In general, restricted books are not issued to a borrower until he has reached college age unless in the judgment of the librarian an exception should be made in an individual case. At Central A dummy is placed on the shelf to indicate the location of a non-fiction restricted book. When a borrower leaves a call slip for one of these books, the page who chases the slip, leaves the book at the Readers' Assistant Desk and writes on the slip "ask at Readers' Assistant Desk" and returns the slip to the "out" spindle. Asking the borrower to go to the R.A. desk for his book gives the Readers' Assistant an opportunity to withhold the book if she feels the borrower is too young for the book in question. Catalog cards for fiction are marked "Ask Readers' Assistant." At Branches Requests for restricted books are referred to the Branch Librarian or the person in charge. 128 (cont.) - 131 129. 130. Cataloging Routine Titles sent into the Catalog Department designated as "Minor restriction" will have the shelflist card stamped "Minor restriction"; a blue star will be placed on the back of the title page and above the pocket in the front of the book. Assistant." Central Lending will notify the Catalog Department when they decide to restrict titles after the titles have been cata- loged. The shelflist card will be stamped "Minor restriction" to provide for replacing. The reviser of added copies will be responsible for indicating "Minor restriction" books and placing blue star on the back of the title page. Catalog cards for fiction are to be marked "Ask Readers' MAIL Books Circulation Work When opening books received by mail or express, keep the outer wrapping until books have been discharged. If the book is not a Library book, it may be a gift or one ordered for the Library. In this case, put the wrapping on the book and send at once to the Head of the Order Department. If there is absolutely no source to indicate where the book has come from, this fact should be indicated. Periodicals. See Section "Periodicals" Letters, circulars, etc. OVERDUE BOOKS All mail addressed to the Librarian or to the Library in general should be given to the Head of the Department or Branch Librarian or in her absence to the person in charge. All mail should be checked carefully before opening to be certain that it is intended for the library. The period between the date the book is due and the sending of the overdue notice varies in different systems. Notices must be carefully phrased to meet postal regulations of the U.S. Government which forbids the sending of any dun or bill on a postcard. If this type of notice is used, it can merely call attention to the author and title, or call number of the book, and the date it is due, and intimate that a prompt return will prevent the accumulation of fines. Pittsburgh uses the following procedure: 131. I. First Notice--Postal When books are two weeks overdue, a form postal card is sent to the borrower. a. Search thoroughly for books on shelves and among snag records. b. Arrange book slips in numerical order by card number, so that 131 (cont.) - 132 132. all books charged on one card number are together. c. Copy on postal card the call numbers, card number of bor- rower, and date due. d. Take postal cards to numerical files and copy names and addresses. e. If a contagious disease is reported, do not send fine notice, but give slips to assistant in charge of health report. f. Mark P.S. (Postal sent) on the book slip to indicate that a notice has been sent. Some branches also stamp date when postal is sent. g. Refile book slips in shelflist order in overdue tray under the date due. h. If card is returned from Post Office, a note is made on the book slips. CARNEGIE LIBRARY OF PITTSBURGH BROOKLINE BRANCH According to our records the following books are overdue: stent, H.B. - Schoright.up 95-523 M 65 (1) Schmitz-Alexandra (7). Vaque - Feb. 15, 1948 -9745 5791 (10). On your Card No.POOOO. Due March 8, 1948 Circulation Work Fines on adult cards are two cents a day, including Sundays and holidays, for each book overdue. On juvenile cards they are one cent. AMPLE PLEASE BRING THIS CARD AND YOUR LIBRARY CARD WITH YOU By_____ By... Another borrower may be waiting for this book. Its prompt return will be appreciated. Marcy Smith M.B. Form 216 10-48-10m 1 RALPH MUNN . DIRECTOR Mr. John Doe 105 N. Dithridge Street Pittsburgh 13, Pa. Carnegie Library of Pittsburgh Second notice PITTSBURGH Form 65 5-48-15m My dear Mr. Doe: One week ago a postal card was sent you calling attention to the fact that the books listed below are overdue. The records show that they have not yet been returned. As there are a large number of borrowers and but a limited supply of books, fairness demands that we ask for the prompt return of all books. To assist in serving other readers, and to save additional expense to yourself, BROOKLINE BRANCH will you not return these books at once to the. ? 10-10 10-10-10 10--0-0-0 UGG SOON -40 CAD Yours very truly, > 133 March 24, 1948 Date due March 3, 1948 Williams, B. A. House divided (7) Time Magazine February 2, 1948 100 G48 (3) Glenn, P. J. - An introduction to philosophy Card Number POOOO : Librarian of Branch (per) The fine for children under 14 years of age is one cent a day for each book; for adults, two cents. Withdrawal of library privileges follows two weeks after second notice. AMPLE 134 - 135 134. II. Second Notice--Letter When book is three weeks overdue, a form letter is sent to the borrower. c. a. Search thoroughly for books on shelves and among snag records. b. Arrange book slips in numerical order by card number, so that all books charged on one card number are together. Make a record on a manila overdue record, giving borrower's name (last name first) and address, telephone number, card number, j if juvenile, call number, and author and title of the books, date due, and date letter is sent. This record is attached to the book slips. From the manila slip type on form letter name and address, call number, author and title of book, card number and date due. d. e. f. Circulation Work 135. III. Third Notice--Messenger Refile slips under "Letters Sent" by borrower's name. If letter is returned from the Post Office, a note is made on the manila slips. C. Six weeks after date due the Special Investigator is sent. (Some branches telephone borrower before sending messenger. A. For agencies pricing their own books: Check in the United States Catalog or Cumulative Book Index for price. Try to identify book for exact edition. If not known, choose the cheapest price with which the Library would replace. Classics are usually not replaced with a cheap edition. If no recent price is listed in C.B.I., send to Order Department for pricing. B. For agencies not pricing their own books: 1. Approximately four weeks after date due, look through slips for which letters have been sent, including in this all slips accruing for that week. 2. Search thoroughly for books on shelves and among snag records. 3. Make out the following messenger form: Borrower's name (in case of a married woman give both her name and that of her husband), address, card number, placing a small j before number if juvenile, author, title, and call number of books, and send to Order Department for pricing. Stamp name of agency on bottom of form. 4. Mark application delinquent in pencil so that no further privileges can be granted to the borrower until his delinquency is cleared. 5. File book slips with manila record, alphabetically by 11 borrower's name, under "Order Department.' When books are priced. 1. Give messenger the above form, with additional information 135 (cont.) - 136 136. 2. taken from the borrower's application; name and address of the reference and business address or school of the borrower; if juvenile, give the name of the head of the house. Add any additional information to the form which would be helpful to the messenger such as bill sent, telephoned, etc. Before overdues are given to the mes- senger, the letters should be checked for other over- dues for the same delinquents. Also add date given to the messenger to this form, and to the manila slip. 3. File behind guide marked "Messenger" alphabetically ac- cording to the borrower's name. 4. Messenger will return books or send a report on this same 5. form. If messenger reports books lost, send borrower bill for cost of book. If messenger collects for a lost book he will give borrower a receipt, have agency receipt duplicate when money is turned in to agency, and he will keep on file. 6. A messenger fee of 25¢ is added to the fine or cost of books in all cases where the Investigator has made a visit to collect books from adult borrowers. 7. Circulation Work Doe, John 5410 Howe Street Pittsburgh 6, Pa. Hi. 0101 When Special Investigator reports that he is unable to get books or upon approval of the Special Investigator or the Librarian in charge, post borrower. 8. When a book is returned over the desk that involves the messenger, slip the book immediately, and give the record to the assistant in charge of delinquents so that records may be cleared and the messenger notified. Form 174 5-45-5m POOOO - JAMPLE 137 - 138 137. IV. Pennsylvania Law on Retaining Library Property. No. 140 An Act. Circulation Work Relating to libraries; making it unlawful to retain any book, pamphlets, magazine, newspaper, manuscript, map or other property belonging to a library after notice to return the same; providing penalty to be imposed in summary proceedings; providing for payment of any fine imposed to the library instituting the prosecution. Section 1. Be it enacted, etc That it shall be unlawful to retain any book, pamphlet, magazine, newspaper, manuscript, map or other property belonging in, or to, or on deposit with, the State Library or any free public library which is established or maintained under any law of this Commonwealth, or any public school library, or the library of any university, college or educational institution char- tered by the Commonwealth, or any branch reading room, deposit station, or agency operated in connection therewith, for a period exceeding thirty (30) days after such library has given written notice to return the same. ? Section 2. Such notice may be given by personal service upon the borrower, or by the mailing of a registered letter to the borrower's address on file with said library; the notice shall recite this act, and shall contain a demand that the property be returned. Section 3. Any person violating the provisions of this act shall, upon conviction in summary proceedings, be sentenced to pay a fine of not more than ten dollars ($10.00), to be paid over by the justice of the peace, alderman or magistrate imposing such fine to the library instituting the prosecution, and costs of prosecution. Any person in default of payment of such fine and costs shall undergo impris- onment in the county jail for a period not exceeding ten (10) days. Approved--The 22d day of May, A.D. 1933 Gifford Pinchot 138. POSTING 2. When Special Investigator reports that he is unable to get books or upon approval of the Special Investigator or the Librar- ian in charge, the borrower is posted. At Branches: 1. Search thoroughly for books on shelves, in snags and in dup. file. Make record in duplicate on catalog cards giving borrower's name (last name first) and address, card number, call number and author and title of the books, price, date due, date of overdue notices and messenger sent, date of posting and any other charges such as messenger fee. Stamp name of agency in lower right hand corner. 138 (cont.) - 139 139. 3. Stamp "Posted" on front of application. Clip duplicate re- cord to application (back to back). Stamp "Posted" on numerical record also. 4. Send copy to Central Registration Desk. If borrower is from another agency send copy to original agency also. 5. Mark book slips "Lost-Unpaid" and give to the person in charge of deductions. 6. The book slip is sent to the Catalog Department with Deductions. The Catalog Department will send "Lost-Unpaid" slips to Central Registration Desk where they are kept on file to verify bor- rower's handwriting. 7. If an old delinquent record is paid, the Branch must clear its records and sent a notice to Central Registration assistant for release. 8. After six years delinquent fines are outlawed (by law) but every effort must be made to collect. Though the library can- not claim a legal debt after six years, it is not obligated to issue a card to a delinquent borrower. See Statute of Limitations and Outlawing of Posted Records. 9. A numerical record for each book is also kept. On manila slips or catalog cards put the following information: call number, author and title of book, date due, name, address and card number of borrower, and date of posting. Circulation Work Doe, John 1025 Stanton Avenue Pittsburgh 9, Pa. At Central: A permanent record with full information is kept on catalog cards. 1. Assistant in charge of delinquents takes slips from the "Messen- ger sent" file which are to be posted, and on catalog cards. writes the borrower's name, card number, author, title, call number, and price of book, the date the book was due, and the date posted. 2. On borrower's application stamp "Posted", indicating that there is a delinquent record against him. 3. Catalog cards are then filed in delinquent file. 4. When fine is paid and the account settled, remove the "Posted" on the borrower's application and the record from the delin- quent. 5. Records sent from branches are filed in the Central delinquent file. Posted Due: January 3, 1948 Letter: January 24, 1948 Bill: February 16, 1948 Messenger: March 10, 1948 Posted: April 12, 1948 . Schmitt, Gladys David the King (3)……….. 914.15 H56 (9) Hinkson, Pamela Messenger fee POOOO - $3.00 Irish gold... 3.50 6.50 .25 Total $6.75 140 - 141 140. as follows: Circulation Work Statute of Limitations The Statute of Limitations is that statute which outlaws the collection of a debt after a period of years has elapsed since the debt was incurred, unless promise of payment or partial payment has been received during the intervening period. In Pennsylvania the substance of the Statute of Limitations is as follows: "If, for six years after an ordinary debt has become due, the debtor has not promised to pay it, or given the creditor an acknowledgment of it,....this act provides that the debt is unenforce- able, unless the creditor has begun suit before the expiration of the six-year period. If, however, the creditor has obtained a new promise to pay the debt, it is kept alive for six years more. (From: Sullivan, John. Pennsylvania Business Law. 1937 r347.7 S94a7 p.70) 11 The Library's procedure for outlawing fines and posting is All debts on children's cards will be withdrawn two years from the date of occurrence. When eligible for an adult card, any fines incurred previously fall under this two year limit. All fines on adult cards under five dollars will be withdrawn five years from date of fine. All debts for lost books and fines over five dollars on adult cards are kept twenty years from the date of occurrence. Ex- ceptions are those incurred by borrowers under the age of eighteen which may be cancelled five years from date of occurrence. Exceptional cases will be treated at the discretion of the adult or the children's librarian. 141. LOST BOOKS When a book is reported lost, the borrower is charged the cost of the book with no fine. In case the borrower asks the librarian to justify the charging of full price for lost books, it may be pointed out that the costs of ordering, cataloging, and pro- cessing are material, and that the budget for these services is definitely limited. If the book lost has been a rebound copy, it may be pointed out that a rebound volume is better for library pur- poses than a volume in the publisher's cover and that rebinding often costs more than the amount of the library discount. Conse- quently the library feels justified in asking the borrower to assume this cost, when the book has been lost through his neglect, by paying full price. JUN If borrower wishes to replace the actual book see routine under Lost Books Fund. 141 (cont.) Circulation Work When there is a possibility of finding the book, it may be renewed for two weeks. When a library card is borrowed and used by someone other than the owner, any bill for delinquent books must be sent to the owner of the card. No prosecution can be made of other persons. A borrower is responsible for all books drawn on his card prior to the date of a report of the loss of his card. He is not held responsible for any books drawn on his card after the date he has reported his card as lost, and the library records have been marked accordingly. If the book is found and returned, the fine must be paid as for any overdue book. When a book is reported lost: 1. Take the book slip from the file and write on it "Re- ported lost" and date. If renewed, file in the ordinary way. 2. After a reasonable lapse of time assistant in charge of delinquents does the following: (a) On a manila slip, give information the same as for letters, and attach book slip to the manila slip. (b) Look up price in U.S. Catalog or C.B.I. Agencies not pricing own books, follow procedure as under Messenger. (c) Send bill to borrower and file book slips under 11 "Bills Sent. (a) As a general rule, only the publisher's list price is charged for a lost book; there is no fine. One month is allowed for the borrower to make payment on a book reported lost. If payment is not made at the end of this per- iod, consider the borrower delinquent, to be handled by the Investi- gator as are other delinquents. The messenger fee is then added to the price of the book. If the Head of Central Lending, Branch Librarians or Inves- tigator feels that a flagrant case warrants the charging of a fine in addition to the book price and messenger fee, she may do so at her own discretion. . A re- (e) If paid, take book slip from file and mark it "Lost and Paid," and record on daily money sheet. cord of lost books paid for is kept in the branch by means of the stubs in the receipt book. Such re- ceipts will be given to all borrowers who pay for lost books. Nothing else is to be entered in re- ceipt book. Book slip is then given to the person in charge of deductions. Receipted bill for lost book must accompany weekly Auditor's record. 142 144 142. Miss Jane Doe 900 N. Highland Avenue Pittsburgh 6, Pa. Cost of book: Form 6 8-47-1500 jBarnett, G. T. The mystery in Mission Valley (21)………. Due Feb. 15, 1948 143. LOST MAGAZINES AND PAMPHLETS TO CARNEGIE LIBRARY OF PITTSBURGH pamphlet. 144. LOST PICTURES OR FOLDERS charge is: Circulation Work PITTSBURGH 13, PA. March 24, 1948 34 for plain pictures 5¢ for colored pictures 35¢ for folders $2.50 Only the list price is charged for a lost magazine or Librarian of Branch (per) In the case of lost or damaged prints or pictures, the : SAMP : ง 145 - 146a 145. REFUND FOR LOST BOOK Form 5 12-45-15€ 1468. Refund when "Lost and Paid" book is returned. Borrower is refunded the cost of the book minus the amount of fine for an overdue book. See Samples of forms which are sent to the Director's Office. In making bills for refunds to married women, list as follow: Mary G. Miller (Mrs. John H.) Director's Office mails check to borrower for refunds over $1.00. The fine money is given to the Branch Librarian to be put with the Branch fines. If amount to be refunded is $1.00 or less after fine has been deducted, refund money from money drawer. Do not enter transaction on daily money sheet as refund on money sheet is used only when fines are refunded. Books. Make out bill (See sample 146a--omit "fine") for amount of refund and take to Director's Office on Friday. Director's Office will return cash which is put in weekly money envelope before it is turned in to the Treasurer's Office. For restoring books to shelflist see routine for Recovered CARNEGIE LIBRARY OF PITTSBURGH Refund for book lost and paid for: Book returned March 23, 1948 Johnston, Mary Change ΤΟ Mr. John Doe 1025 Stanton Avenue Pittsburgh 9, Pa. The Croatian (3)... Approved, Librarian Circulation Work • Less fine... PITTSBURGH 13, PA. March 24, 1948 $2.00 .50 $1.50 PADA 19%ERLİNEN 1466 - 147 1466. CARNEGIE LIBRARY OF PITTSBURGH Form 5 3-48-1500 Refund for fine on book lost and paid for: Book returned March 23, 1948 Ralph Munn, Director Johnston, Mary The Croatian (3)