S1H151S151S1S0S1 LIGHTING i c=n trri c=n c=n c=ti ^Tisisi^lHl^l^l^iHlSl-SI-Slsn-SlJSriSTSl^lEriEriSTSlSlS Business Development LIGHTING GENERAL OUTLINE GUIDE BOOK II - CHAPTER 1 ISSUED APRIL, 1922 HKhsity '/'/ * IUmis lib/uh? ? 0 1922 HEADQUARTERS JOINT COMMITTEE FOR BUSINESS DEVELOPMENT 29 WEST 39th STREET NEW YORK CITY G> R4. Z* T G> G> % bL INTRODUCTION L IGHTING has been selected as one of the special activities sponsored by the Joint Committee for Business Develop¬ ment because i. it has a greater potential usefulness to the customer than many other forms of electrical service. 2 . It represents a larger part of the business of the various local branches of the industry. For example, investi¬ gation has shown it to be 59 % of the central station’s revenue, 66 % of the jobber’s sales, and 68 % of the dealer’s sales, and 3 . it has a very definite influence on each of the four general groups to be reached-by this movement namely, homes, stores and offices, factories and streets. But specializing on lighting in a general way will not accom¬ plish results, and the activity on lighting must be separated into the several lighting fields, any of which may profitably be made the subject of intensive development work. Adopt Specific Activities For example, in the Home Field, lighting finds a greater use¬ fulness as a decorative medium and as a means for extending or reinforcing daylight. In the Commercial Field, it is an aid to the vision of those who work in offices and a valuable help to the merchant in his problems of selling. As a means of lowering the unit cost of production it is a factor of importance in the Industrial Field. The use of light to lessen crime and accidents in our streets makes it to this extent a municipal activity; nor can we overlook the advantages of its proper use in the schoolroom to conserve and protect the eyes of our children. Lighting becomes an advertising medium as it is used to spell enterprise for cities and towns in electric signs, illuminated billboards, floodlighting, etc. Suggestions Rather Than Definite Program The following activities are suggested for the consideration of those interested. Not all of them will apply in any one com¬ munity, but the majority may be so adapted as to be timely in all. From these suggestions the local committee may select those lighting activities which seem most suitable for local development work. Experience Not Theory It has been the thought of the committee to avoid all theory, and present in concise form the experience of communities such as Milwaukee, Cleveland, San Francisco, Denver, etc., in the operation of activities similar to those suggested. Additional information in regard to the operation of any activity may be obtained upon request from the Director of Development, Joint Committee for Business Development, 29 jWest 39th Street, New York City. r LIGHTING INFORMATION BUREAU r T‘ l HERE may be set up in some convenient place in town a lighting x information bureau where anyone interested can get unprejudiced advice on any type of lighting. A service of this nature, embracing the home, commercial, and industrial lighting fields when offered through the newspapers and other advertising mediums will be par¬ ticularly well received by building contractors, architects, home build' ers, etc., who will appreciate impartial, expert advice of this nature without having to have the sale of equipment made a part of it. At Milwaukee a suite of offices has been leased in a down-town office building where a staff of experts is available at all times to take care of lighting problems. An office assistant has been trained to take care of the simpler problems which come over the telephone. In Cleveland such a bureau has been established in the headquarters of the Electrical League at the Hotel Statler, where a considerable amount of this service has already been given to contractors and home-builders. Through its nearest local representative, the Illuminating Engi¬ neering Society should be called upon for assistance in the organiza¬ tion of this Bureau, and some member of the society may well be made a member of the committee in charge of this particular activity. 83,109 People Visited the Cleveland Electrical Homes ELECTRICAL HOMES OEVERAL Electrical Homes may be opened with the thought ol emphasizing the demonstration of artistic Home Lighting in the various rooms. In Cleveland the Electrical Homes were financed by a local builder who put up the houses in accordance with the elec¬ trical specifications furnished to him, in return for which he was per¬ mitted to benefit by the relatively large volume of advertising carried on. The wiring was done at cost by the Residence Wiring Contractors’ Association of Cleveland. The lighting and lighting fixtures were specified by a committee consisting of representatives of the Illuminating Engineering Society, the Local Fixture Dealers’ Club, the Fixture Manufacturers, and other interests. The fixtures were furnished at cost through the Fixture Dealers’ Club. In Milwaukee suitably located houses were selected which had already been partially completed and in which the wiring was installed by the builder to comply with the specifications agreed upon. In Denver a non-profit corporation was formed in which sufficient stock was sold to the Electrical, Furniture and Building Industries locally to finance the building and sale of the house. The house was finally sold at auction, and the profit realized was distributed in the nature of a rebate to the members of the corporation. Manufacturers and dealers, handling any of the articles selected for exhibition in the homes, were restricted to the extent that they could not advertise their article to the obvious injury of other manu¬ facturers and dealers. Appliances were selected by lot. In order to prevent the furniture and decorations from becoming the principle feature of the home it was found most essential to placard the lighting in each room in order to call attention of the visiting public to it. Some individual well ’trained in home lighting should be stationed in the reception hall or living room to meet the visitors as they enter and explain the advantages of good home lighting as shown. Well trained demonstrators are needed in every room to properly explain the electrical features of the home. On the open¬ ing day the members of the Executive Committee should take part as demonstrators in order that they may learn the needs of the public and be able to give suitable instructions to the regular demonstrators. This is highly important. In Cleveland a very valuable survey and prospect list was obtained by offering a small electrical appliance daily to a holder of a lucky number which corresponded with a number on a survey card that each visitor to the Electrical Home was given an opportunity to fill out. This card obtained the following information: Name, address and telephone number of the visitor; whether the vistor’s home was owned, whether it was wired, whether the visitor planned building; the number of rooms in his home and how many conven¬ ience outlets there were, and which of the major electrical appliances the visitor already owned. Experience has shown the necessity of making special prepara¬ tion to insure the giving of suitable information on home lighting to the public. In the general advertising of these electrical homes a campaign on the re-glassing or re-fixturing of homes may be actively waged. Each room in the home may be taken up in order and the lighting discussed from the standpoint of providing a good definition of proper lighting for that room together with concrete suggestions for improvements that may be made by changing over old or substituting new equipment. At the same time a campaign may be started to renters on lighting fixtures that are portable, such as floor and table lamps, and such fixtures as may be attached to bedroom furniture, etc. As a result of the Electrical Home activity in Cleveland one dealer has made arrangements with one or more building con¬ tractors to electrify on a contract basis each home erected. President of Cleveland Federation of Women’s Clubs, Raising Flag at Opening of Electrical Flome The Most Popular Girl in Cleveland Fligh Shools, Christening Electrical Home 60 L6 '°^ 9709 Electric Range . j)o you own home . Is house wired . . Electric Dish Do you pl«» iuildin0 to following home. How many rooms J How many convenience board outlets in your kome Electric Refriycrato • rinthcs \Vashi * ■ Electric Clothes hase- Flectric Irouer . ^Electric Sewing Electric Vacuum Cleaner .. Survey Card Used to Obtain a Prospect List. Holder of Lucky Number Given an Electrical Appliance Prize Completely Equipped Room Used for Lighting Demonstrations LIGHTING DEMONSTRATION D EMONSTRATIONS of store, office, and industrial lighting may be used to educate the public on the difference between good and bad practice, and on the advantages of the former. Lighting is a very intangible thing to talk about without some sort of a demonstration, and experience in a large number of cities has shown that with a suitable demonstration, “seeing is believing.’’ Plans on installing and operating small, medium and large size lighting exhibits can be obtained. The first demonstration should be given to the local members of the electrical industry itself in order that every electrical man may be sufficiently well informed to discuss the matter with others. The second demonstration should be presented before a group made up of from two to five representatives of each of the various local organizations such as the Chamber of Commerce, Rotary Club, Office Managers’ Association, Merchants’ Association, etc. The members of these committees can then be made to serve as points of contact with their own organization in arranging for a demonstration to be given to that organization some time in the near future. After this program has been completed with all the organizations and several general open meetings held, the demon¬ stration may be used by electrical contractors, etc., for their individual customers and friends. A record should be kept of the attendance at each meeting showing the name of the individual and the business connection and an opportunity may be given to those who attend the demon¬ stration to get unprejudiced advice on their lighting through the lighting information bureau previously described. od E|*ctr*c Co. Can You Answer Ten Electrical Questions* CHASE a1 SlnWEXlRONEB -— l^r»( lr-^ WEST SIDE ELECTRIC CO. it fS chilly these morning * The Coffield W -bmr Co. Western Electric Housekeeping A Gainaday NOW JlCU As Low as CL'ACDaJBprtrrcIf Key to a Clear House Greet Your Guests With Hoy a! Cleanliness ’-zsSrg.aszxi ypy 'Wcfoi'iftis Washer What a Treat! Electric Waffles WESTINGHOUSE THE P. A. GE1ER CO. Gainaday Electric Company » T.ylor Arx.de Phone: CWy 1*33 4> Typical Electrical Pages Used in Newspapers NEWSPAPER ADVERTISING I T is anticipated that a large part, if not all, of the space necessary for newspaper advertising will be donated by those subscribers to the local activity who have regular contracts for space. In this way the actual cost of the space used will be considerably less than if the space were purchased at non-contract rate. The preparation of the advertisements themselves should be handled by some organization or individual who has had experience in newspaper advertising. Sufficient space should be used to get favorable attention, and equal treatment in the matter of space used should be accorded to those newspapers which give an equal amount of news space in support of the community activities. The entire newspaper advertising for any single activity should be prepared well in advance to insure a comprehensive treatment. Where the local situation demands it changes in the copy should be made from time to time. The Joint Committee for Business Development will be glad to make suggestions and supply some material for this type of advertising. c .Announcim THE Cleveland Electrical Development Campaign Under The Direction of ELECTRICAL LEAGUE Through a broad minded spirit of co-operation, developed and fostered by the Electrical League, the members of the electrical industry in Cleveland have,joined together in a constructive movement to extend its usefulness to the community. To accomplish this aim, The Cleveland Electrical Development Campaign is now being launched, providing an intensive educational program for the improvement of standards of service and business methods within the industry, and for the further enlightenment of the public on the advantages to be derived from the proper use of electricity in the factory, office, store and home. The following outline of the various activities already scheduled show's the importance and scope of this program. An Industrial and Commercial Lighting Exhibit A demonstration of up-to-date methods of illumination will be given at an Industrial and Commercial’Lighting Exhibit, to be held over a period of three months, at the Electrical League. The advantages to be derived from proper lighting will be dem¬ onstrated and explained to facnry executives, superintendents and foremen, and also store and office executives’. Model Electrical Homes To show the public how electriciry can be used to best advan¬ tage in the home, three model electrical homes, ranging in value from $15,000 to $70,000 will be built in various parts of the city and opened for inspection 1 hese houses will demonstrate the many ways in which electricity can contribute to the attrac¬ tiveness. comfort and convenience of the modern home. An Electrical Scholarship Contest for School Students To stimulate greater interest in electricity among the younger generation, a practical electrical course will be given in one of the daily papers. The course will consist of 30 lessons, at the completion of which an examination will be held. The first prize w ill be free tuition in Case School of Applied Science for the full term of four years. Educational Publicity In addition to advertising featuring the above activities of’the Electrical League, educational publicity will be run regularly in the electrical pages of the daily papers, to give the public helpful hints and information on how to buy and use all kinds of electrical equipment for residential, commercial and indus¬ trial purposes. Educational Meetings for Electrical Men A comprehensive schedule for educational work among elec¬ trical men has been mapped out. All men engaged in the elec¬ trical business in Cleveland will be invited to attend meetings at the Electrical League, at which subjects of common interest will be openly discussed Addresses will also be given by well known men who will impart valuable information along tech¬ nical and business lines. A School for Electrical Salesmen To develop more and better salesmen for the electrical industry, a Sales School has been opened at the Electrical League. An intensive course in the fundamentals of salesmanship and busi¬ ness efficiency is offered on a basis which is making it possible for many young men to learn while thev earn Better Accounting for Electrical Contractors and Dealers In line with other educational work to help electrical men im¬ prove their merchandising and business methods a plan to help the less informed adopt a modern system for keeping accounts will soon be put in operation Electrical Directory To make available in one convenient source detailed informa¬ tion on where all kinds of electrical equipment can be pur¬ chased. a directory of 350 Cleveland electrical concerns is be¬ ing compiled, listing the name, location and branch of business of each fii*m. A complete list of all electrical goods manufac¬ turers will also be included. This constructive program has been made possible by the operation of the following firms representing all branches land: manufacturers, jobbers, contractors, dealers and the ABC Appliance Co. A. B Di> Nat. Screw it Tack Co. The -Adapt i Co. Ajax Electric Co American Steel it W'ire Co. Ape* Electrical Distributing Co. Art Metal Manufacturing Co. A. it W. Elecinc Sign Co. Berg-Clark Electric Co. Wm Bonkos.sk, Bnte-Lite Electric Co. Brookins Co. Brookl)n Electric Co Buchan Electric Co. Buckeye Lamp Div of G. E. Co. Cartyon Electnc Co. Central Electnc Co. Chicago Fuse Manufacturing Co. Citizens Electnc Construction Co. City Electnc Co Clark Electnc Winng Co. Cleveland Armature Works Co. Cleveland Electnc Illuminating Co Cleveland Electncal Supply Co, Cleveland Switchboard Co. Cleveland Washing Machine Co. Colonial Lamp Div o! G. E Co. Continental Electric Co. Correct Electric Co. Crescent Brass it Mfg Co. Cutler-Hammer Mlg Co. Cuvahoga Power Supplies Co. A C Day Electric Co Denzel Electric Co. Delco Light Product. Co. Dingle-Clark Co. Doan Electnc Co. Domestic Electnc Co Duboy Electric Co. J J Dunn Eagle Electric & Supplv Co. Economy Fuse it Mlg Co Edison Electnc Appliance Co. Electnc Supply Co. Electnc Necessities Co Elect nctl Distributor* Co. Electnc Construction it Sales Co. Electnc Fixture it Appliance Co. Electncal Manufacturing Co. Electnc Vacuum Cleaner Co.. Inc. Elliott Electnc Co. Enterprise Elec Const it Fie Co Euclid Ave Electric Fixtures Co Emer Electric Co. Euclid-Doan Electric Co. Fairbanks. Morse it Co. Fitch Electric Co Frankel Light Co. P A Gcier Co General Electnc Co Gtadis Electric Co. Grant Electric Co Haas Electric Sales Ctr. Hamilton Co Harnngton Electric Co. Hausmann Electnc Co Hibbard Company Hilts Electnc Co Home Electric it Fixture Co. Home Commutator Co. Hough Elecinc Co. Ivanhoe-Regent Works ol G.E Co. Thru B Jamison Co. Kavline Co Kerber Electnc Co. Kinney it Levan Co. (inancial support and unselfish co- of the electrical industry in Cleve- lighting company. Co. Lakewood Electrn John C. Laturell Leonard Electnc Mlg Co. Light House Co Ludwig, Hommel it Co. Luetkemeyer Co. Malone. G W Martien Electnc Co McN'emev Electric Co Merrell-Sharp Electnc Co Modern Household Sales Co. Model Electric Co. Morreau Co. I T Moyer Electnc Co National Telephone Supply Co. Newman-Stern Co. O'Bnen. J. V. O'Neil. R. J Oden Electnc Co Ohio Elecinc it Controller Co Ohio Motor Washer Co. Parker Electnc Co. Perme Electric Co. Pfahl Electric Co. Plating it Rcfimshing Co. . Co. Progressist Fixture it Br> Raymond Electric Co Reliance Electric it Eng Co. Republic Electnc Co. Reserve Electnc Co Rogers Thor Electric Co. John A Rocblmg> Sons Co Scott-Ullman Co Service Electric Co Shelbv Lamp Div ol G. E Co. Silver-.Morgensirrn it Co. Sterling Lamp Div of G. E. Co. Sterling it Welch Co. Sunbeam Lamp Div of G. E Co. Supenor Electnc Co. Htrain Thomas. United Elec. Fut. it Supplv Co. Van Ali-Colling» Co. Wallene Fnginecnng Co. Western Electnc Co Weatinghouse Electric it Mlg Co. Westmghouse Lamp Co. West Side Electnc Co. Whitmer Electric Co. Geo. Worthington Co. Fall detail* concerning any of the abooe actiinties can be secured at the Club Rooms of the Electrical League, Top Floor, Hotel Statler Facsimile of Announcement Advertising Program of Local Business Development Activities iaw&r Cbsf of Prodaalion-jF^er^cck/efffs gl tfqfher Qualify Qoods-Resutt From Proper Ugh ftp# ELECTRICAL LEAGUE-STATLER HOTEL Illumminated Sign Board Located in the Busiest Down-Town Section OUTDOOR ADVERTISING I T is anticipated that where a campaign is carried on in a larger community one or more of the subscribers will be using bill-board space or mural advertising, which can be donated to feature the activities engaged in. Attractive art designs and a special outdoor advertising program will be provided upon request to the Headquarters of the Joint Committee for Business Development. AD IMPRINTED MESSAGES S LOGANS, pertinent phrases, and special copy may be used for monthly imprinting on stationery, billheads, post cards, envelopes, etc., of the individual subscribers to the movement. In the activities in a number of cities the imprint space on the face of the postal card used by the Light & Power Company for its monthly billing was found to be of great value. An envelope stuffer may be used by arrangement with the local telephone company in all of its billing. Slogans similar to the following were used: “Visit the Modern Electrical Home—Address—Date,” “Progressive Merchants Build Business with Right Lighting,” “Lower Cost of Production— Fewer Accidents—Higher Quality Goods—Result from Proper Lighting,” etc. Imprint Space on Lighting Company’s Monthly Post Card Bill Used to Advertise Local Business Development Activities. PROGRESSIVE MERCHANTS BUILD BUSINESS WITH RIGHT LIGHTING Imprinted Messages Used on Letterheads and Envelopes ELECTRIC COMPANY 483 Broadway THEATRE SPECTACLES OUGGESTIONS for spectacular lighting features in local thea- O ters and motion picture houses will be furnished from the Headquarters of the Joint Committee for Business Development on request. It is possible that arrangements can be made with the manager of local motion picture theaters for a prologue which might be termed a pageant of light. In this way a large number of people may be educated on the proper application of good lighting in any or all of the several lighting fields by showing either the difference between good and bad lighting or by sug¬ gesting the wonderful possibilities that come from a more com¬ plete and extensive use of lighting. HOME LIGHTING MANUAL T HERE is in course of preparation at the present time an in¬ struction book on home lighting which will be available for distribution by dealers, contractors, lighting companies, jobbers, manufacturers, clubs, etc., at a very nominal cost. This book will be profusely illustrated and will contain definite suggestions with regard to intensities, maintenance, arrangement, selection of fixtures, decorative possibilities, lighting the work¬ shops of the home, and similar items of interest to the renter and the home-owner alike. It will also be to the advantage of the local organization in each community to arrange for the distribution of this home-lighting manual as a part of the activities described herein. Traveling Demonstration Equipment Used to Illustrate Lectures on Lighting LECTURES A RRANGEMENTS may be made for the presentation of popular lectures, either by a local representative of the elec¬ trical industry or by a travelling lecturer, before local business clubs, schools and other organizations. This may be something in the nature of a rather spectacular lecture-demonstration, for which the necessary equipment to il¬ lustrate the fundamental principles of lighting may be obtained by arrangement with the Headquarters of the Joint Committee for Business Development. CONCLUSION RESULTS TO BE EXPECTED T HERE are four fundamental functions in selling, three of which can, to a material extent, be furthered or accom¬ plished in the electrical industry by such an activity as the Business Development movement. These are as follows: i. Commanding the attention of the buying public. 2. Creating an interest in electrical products through edu¬ cation. 3. Creating a desire to have electrical products. All of these will be accomplished by the work outlined here¬ with. The fourth function of selling is that of making the individual sale. This can never be covered by co-operative development work, but only by the efforts of the individual retailer who must tie-in with the general program to the extent that he can say, “Here is the article you desire, of the highest quality, etc.” The Business Development activity has been built by the Joint Committee for Business Development upon the four funda¬ mentals mentioned above. The first three have been intensively covered and the last one can be measured only by the effort of the individual subscriber over a relatively longer period of time. ENDORSEMENT- CO-OPERATION A T the invitation of the National Electric Light Association, - members of various electrical organizations and branches of the electrical industry met with the Association’s officials on January 9th, 1922, to consider the organization of a combined movement for Business Development. This was enthusiastically endorsed and, realizing that con¬ certed action is essential, the Joint Committee for Business Development was organized with headquarters at the offices of the National Electric Light Association. The electrical organizations and the leaders of the electrical industry are earnestly co-operating in this movement which has for its purpose no less an object than to Electrify America. GUIDE BOOKS The activities of the Joint Committee for Business Develop¬ ment are at present grouped under five general headings, or sub¬ jects. Each subject is the title of a Guide Book. Chapter 1 of each Guide Book has been issued in booklet form, as follows: Guide Book I—Organization Chapter 1—General Outline Guide Book II—Lighting Chapter 1—General Outline Guide Book III—Appliances Chapter 1—General Outline Guide Book IV—Wiring Chapter 1—General Outline Guide Book V—Industrial Power Chapter 1—General Outline Chart of Activities of the Business Development Movement JOINT COMMITTEE for BUSINESS DEVELOPMENT Representing Elect. Contractors Electrical Jobbers Elect. Dealers Elect. Manufacturers Central Stations ; HEADQUARTERS ORGANIZATION LOCAL ACTIVITY 6y Elect. Contractors Elect. Jobbers Elect. Oealers Elect. Manufacturers Central Stations - 9 1 » • • ■ . • (L ' " n - ’ * f#- -'‘S - « * *. • ; ■ * r ' 0m'